Selling Supervisor, Meatpacking Job at Assessfirst (New York)

Job Description

The Hermès Meatpacking Boutique opened in 2019 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.

Job Responsibility

Achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target
Organize and prioritize workstation and selling floor to support the sales effort
Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times
Maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc.
Provides assistance as needed in inventory preparation
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files, SKUs, monetary payment and client verification and the administrative support of after sales service when needed
Partners with management on POS decisions and preparation of opening and closing procedures
Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported
Approval of returns and exchanges
Secure Management approval for any exceptional requests
Partners with management on POS decisions and communicates discrepancies
Maintain cleanliness and organization of workstation at all times
Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable
Ensure key log controls are maintained daily in partnership with AP
Practices appropriate AP techniques and follow all guidelines for key control and merchandise security
Properly prepares for physical inventory
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application
Respects physical EAS tagging guidelines and ensure all products are properly ticketed
Properly prepares for inventory and participates in monthly cycle counts (or as directed by management)
Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS
All other duties as assigned by the supervisor

Requirements

2+ years of experience in selling and/or supervisory capacity
Experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance

What we offer

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more

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Selling Supervisor, Meatpacking

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