Seller Communications & Operations Apprentice

• Handle seller communication requests and collaborate with stakeholders to align on messaging, timing, and content for each of our channels: emails, banners and seller knowledge base
• Implement and optimize automated email campaigns across the seller lifecycle from onboarding to retention, and monitor the efficiency of automated flows through KPIs (open rates, click rates, conversion rates)
• Support seller offline and online events: manage event communications from save the date to registration campaigns, track attendance, and create post-event reports
• Drive tooling and process improvements: optimize Jira workflows, explore AI opportunities, and support CRM software enhancements
• Deliver recommendations for continuous improvement based on data-driven insights on seller email performance with analysis and business reporting using BigQuery, Tableau, or Google Sheets
• Ensure brand consistency and adherence to Back Market's tone of voice across all seller communications and channels
• Research best practices and put forward ideas to produce an engaging program of activities to energize our seller community
• Proactively monitor relevant industry events, market trends, and competitor activities to identify strategic opportunities for visibility, partnerships, and positioning

• Looking for a 12-month apprenticeship (Master's Degree)
• English is a no-brainer (fully professional capability)
• Previous internship in Operations, Sales, Growth, or Marketing is preferred
• You are interested in the e-commerce, marketplace, or retail environment in Europe
• Prior experience with a CRM and marketing automation solutions is a big plus
• You are data-driven and can run analysis and build business insights from data with excel/Gsheet
• You are organized and structured, you pay attention to details and have a lot of drive with a can-do / will-do attitude
• MANDATORY: You must be enrolled in a French student program providing an apprenticeship contract (“contrat d’alternance”) and be authorized to study/work in France

If you’re extra cool and speak more languages, bonus points for you!

• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training