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Self Service Lead - Client Services

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Blis

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a dynamic Client Services Lead to spearhead our Self-Serve business unit, supporting advertisers and agencies using our platform directly across the UK and International markets. This individual will play a pivotal role in driving adoption, optimization, and growth of programmatic revenue through our DSP, serving as both a strategic partner and technical consultant. As a team lead, you’ll manage a small, high-performing group of client service specialists while also owning relationships with high-value self-serve clients. You’ll ensure platform adoption, campaign success, and client satisfaction through best-in-class support, insights, and training.

Job Responsibility:

  • Lead the Client Services function for Self-Service, acting as the go-to expert on our DSP for internal teams and clients
  • Manage and coach a team of 2 direct reports, ensuring excellence in client support, campaign troubleshooting, and account growth
  • Plan Strategic initiatives to achieve Self Serve business goals, complementing the wider UK strategy
  • Own relationships with high-priority self-serve clients, including enterprise agencies and direct clients
  • Provide consultative onboarding, enablement, and advanced training to empower clients to succeed on our platform
  • Monitor campaign performance directly within Blis DSP and offer proactive insights and optimisation guidance
  • Partner with Sales, Product, Ops, and Insights teams to ensure smooth activation, measurement, and delivery
  • Champion the voice of the client within the organisation, identifying friction points and collaborating with Product to resolve
  • Lead Quarterly Business Reviews (QBRs), post-campaign analysis (PCAs), and strategic planning sessions with clients
  • Identify account expansion opportunities through deeper platform adoption, new feature usage, or cross-channel strategy support
  • Maintain a strong understanding of evolving programmatic trends including cookieless solutions, identity, and channel innovation (CTV, Audio, DOOH)
  • Commitment to Blis' Inclusion initiatives & 5 step sustainability plan

Requirements:

  • 5+ years of experience in programmatic advertising, preferably in a client-facing DSP environment (e.g., The Trade Desk, StackAdapt, Xandr)
  • Proven track record of supporting or managing self-serve clients and growing programmatic revenue
  • Strong working knowledge of DSP campaign setup, pacing, targeting, reporting, and troubleshooting
  • Demonstrated leadership ability — either in team management or project ownership
  • Highly analytical with the ability to interpret performance data and recommend strategic actions
  • Excellent communication skills with the ability to simplify the complex and educate clients at all levels
  • Detail-oriented, solutions-driven, and thrives in a fast-moving environment
  • Comfortable engaging with both hands-on practitioners and senior-level stakeholders

Nice to have:

  • Experience managing a pod or small team
  • Familiarity with pixel implementation, tagging, and basic troubleshooting across ad tech stacks
  • Knowledge of SSP dynamics, identity solutions, and programmatic measurement best practices
  • Prior experience working at or with independent DSPs or omnichannel platforms
  • Passion for client education and platform evangelism

Additional Information:

Job Posted:
March 18, 2026

Work Type:
Hybrid work
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