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Self-Serve Team Leader

https://www.ikea.com Logo

IKEA

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Location:
Australia , Rhodes, New South Wales

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Job Responsibility:

  • Drive sales growth by understanding our customers’ needs, analysing the local market, and monitoring competition to prioritise products and services that enhance profitability
  • Securing operational performance and development of dedicated area of the business
  • Responsible for execution of central solution and ways of working as well as development and constant improvement of local ways of working and internal service agreements
  • Develop and maintain comprehensive product knowledge, sharing insights with both customers and team members
  • Ensure a seamless and positive customer experience across both channels, consistently meeting customer expectations
  • Lead and motivate team members to maintain an organised, well-stocked environment, ensuring the IKEA product range is presented in an inspiring and engaging way
  • Consistently analysing sales data to identify opportunities for improvement and implementing strategies to streamline processes and drive business results

Requirements:

  • Proactive and customer-focused, using the right attitude and behaviours to actively drive sales and assist customers in their buying decisions
  • Skilled in understanding customer behaviour and effectively applying this knowledge to influence sales and service strategies
  • Committed to developing co-workers by managing performance, providing coaching, and building a strong talent pipeline for future leadership roles
  • Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business
  • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
What we offer:
  • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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