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As a Self-Serve Co-worker, you will support customers in the self-serve area of the store, helping them locate products, make confident purchasing decisions, and enjoy a smooth shopping experience. You will also help ensure the sales area is well organised, fully stocked, and ready for customers.
Job Responsibility:
Engaging with customers to understand their needs and helping them find the right IKEA products and services
Supporting customers with product knowledge to help them make informed purchasing decisions
Actively participating in sales while contributing to department goals and business growth
Maintaining a clean, organised, and well-presented sales area
Ensuring products are correctly priced, stocked, and available for customers
Working closely with your team and other departments to support a collaborative and positive store environment
Requirements:
Enjoy interacting with customers and providing friendly, helpful service
Are interested in learning about the IKEA product range and sharing that knowledge with others
Are comfortable prioritising tasks and working in a fast-paced retail environment
Take a customer-focused approach and enjoy creating a positive shopping experience
Are organised and able to manage your tasks effectively during busy periods
Are open to change and flexible in your approach to work
Have good attention to detail and take pride in maintaining well-organised spaces
Feel confident approaching and speaking with customers and colleagues
Comfortable lifting, carrying, and moving heavy, bulky flat-packed furniture
Able to perform repetitive manual handling tasks and extended periods of standing and walking while maintaining safe work practices
What we offer:
Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)