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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Responsibility:
Counsel patients and their representatives and arranges for payments for services provided
May provide assistance with financial aid applications to various social service agencies
Reviews all applications for financial assistance
Reviews and responds to applications within the prescribed timeframes verbally and/or in writing
Investigates financial information relating to the application for financial assistance
Responds to inquiries in a timely fashion
Coordinates status reports to the management team
Acts as the liaison with internal departments, as well as external collection agencies
Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur
Processes adjustments based on reports delivered from leadership
Reviews and makes recommendations for high dollar financial assistance balances to leadership on a weekly basis
Ensures the master file database is updated and accurate
Tracks productivity as defined by management
Coordinates all financial assistance application efforts with staff in partner departments
Performs account registration edits and account adjustments for the financial assistance program
Acts as a backup when needed
Receives incoming calls from internal and external customers regarding billing issues in a timely and customer friendly manner
Meets with patients directly regarding billing issues and financial assistance questions
Receives incoming calls regarding outstanding balances as a result of statements sent
Performs reviews and research procedures on billing issues on patient accounts
Other duties as assigned
Requirements:
Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience