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Self-Pay Financial Assistance Coordinator IV

United States of America, Rochester 18.71 - 25.27 USD / Hour · Job Posted February 20, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Counsel patients and their representatives and arranges for payments for services provided
  • May provide assistance with financial aid applications to various social service agencies
  • Reviews all applications for financial assistance
  • Reviews and responds to applications within the prescribed timeframes verbally and/or in writing
  • Investigates financial information relating to the application for financial assistance
  • Responds to inquiries in a timely fashion
  • Coordinates status reports to the management team
  • Acts as the liaison with internal departments, as well as external collection agencies
  • Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur
  • Processes adjustments based on reports delivered from leadership
  • Reviews and makes recommendations for high dollar financial assistance balances to leadership on a weekly basis
  • Ensures the master file database is updated and accurate
  • Tracks productivity as defined by management
  • Coordinates all financial assistance application efforts with staff in partner departments
  • Performs account registration edits and account adjustments for the financial assistance program
  • Acts as a backup when needed
  • Receives incoming calls from internal and external customers regarding billing issues in a timely and customer friendly manner
  • Meets with patients directly regarding billing issues and financial assistance questions
  • Receives incoming calls regarding outstanding balances as a result of statements sent
  • Performs reviews and research procedures on billing issues on patient accounts
  • Other duties as assigned

Requirements

  • Associate's degree and 2 years of relevant experience required
  • Or equivalent combination of education and experience

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