Self-Pay Collection Representative III

• Resolves receivables due from patients
• Identifies and prepares for appropriate action of those accounts which cannot be resolved amicably and requires legal or collection activity
• Makes recommendation for write-off, resolves credit balances by, requests transfers and refunds, etc.
• Documents and formalizes all actions to ensure compliance with university and legal requirements
• Maintains records for effective reporting of efforts
• Responds to patient written and verbal inquiries
• Negotiates installment payment arrangements with the guarantor or a financially responsible individual that are equitable to both URMC and individual
• Interacts with ancillary areas which impact receivables to resolve A/R problems and address patient problems delaying payment
• Maintains a general knowledge of billing and collection regulations and procedures which affect A/R
• Other duties as assigned

• Associate's degree and 3 years of hospital patient accounting or consumer collections experience required
• Or equivalent combination of education and experience
• Certification obtained from a nationally accredited billing program (i.e., Certified Medical Billing Specialist CMBS, Certified Medical Records Technician CMRT, Certified Medical Reimbursement Specialist CMRS) upon hire preferred

Certification obtained from a nationally accredited billing program (i.e., Certified Medical Billing Specialist CMBS, Certified Medical Records Technician CMRT, Certified Medical Reimbursement Specialist CMRS) upon hire