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360 Resourcing Solutions · Customer Service

Self Employed Resolution Field Agent

United Kingdom, Stranraer B2B 150.00 GBP / Day · Job Posted June 09, 2026

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Job Description

As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.

Job Responsibility

Carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients
Discuss utility arrears, payment plans, and meter exchanges with customers
Conduct welfare visits for pay-as-you-go gas and electricity customers
Plan, organise, and prioritise workload in line with client SLAs
Communicate clearly, professionally, and empathetically with customers and clients
Proactively work towards performance targets
Identify, manage, and resolve disputes in line with agreed procedures
Remain receptive to coaching and feedback to improve performance

Requirements

Full UK driving licence and access to a vehicle
Customer-focused with a professional and empathetic approach
Confident, driven, and adaptable
Strong organisational and time-management skills
Excellent verbal communication skills
IT proficient

360 Resourcing Solutions - All Job Offers

150.00 GBP / Day · Stranraer

Self Employed Resolution Field Agent

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Carry out field visits to both residential and commercial properties on behalf of our clients
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Reconnecting services
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Reconnecting customers with our clients and their services
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Flexible start times
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CCJs considered in adverse circumstances where repayment arrangements are in place
Strong organisational, negotiation, and case-management skills
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Carry out field visits to both residential and commercial properties on behalf of our clients
Discussing and resolving utility accounts
Reconnecting customers with our clients and their services
Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
Collecting accurate utility meter readings

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Flexible working – minimum 2 Weekdays per week, 8 hours per day
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Monday to Friday or Saturdays (subject to client business hours)
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Opportunities to progress and explore different roles within the business
UK-wide opportunities (work allocated within pre-agreed postcode areas)