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Self Employed Resolution Field Agent

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360 Resourcing Solutions

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Location:
United Kingdom , Oldham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Job Responsibility:

  • Carry out field visits to both residential and commercial properties on behalf of our clients
  • Discuss and resolve utility accounts (Commercial & Residential Utilities)
  • Reconnect customers with clients and their services (Communication & Reconnection)
  • Introduce customers to support services for financial difficulties and facilitate reconnection where appropriate (Welfare Utility Visits)
  • Collect accurate utility meter readings (Utility Meter Reads)

Requirements:

  • Full UK driving licence
  • Access to own vehicle with business insurance
  • ULEZ-compliant vehicle (required when working within London ULEZ zones)
  • Clean DBS check
  • Healthy credit history
  • CCJs considered in adverse circumstances where repayment arrangements are in place
  • Strong organisational, negotiation, and case-management skills
  • Ability to communicate professionally and effectively with customers and clients
  • Ability to work independently while following company policies, procedures, and objectives
  • Ability to identify and manage disputes in line with company procedures
  • Open to coaching and feedback to continuously improve performance
What we offer:
  • Flexible working – minimum 2 Weekdays per week, 8 hours per day
  • Flexible start times
  • Monday to Friday or Saturdays (subject to client business hours)
  • Guaranteed daily rate
  • Full training and continuous support
  • Opportunities to progress and explore different roles within the business
  • UK-wide opportunities (work allocated within pre-agreed postcode areas)

Additional Information:

Job Posted:
May 05, 2026

Work Type:
On-site work
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