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Select Account Manager

United States Employment contract 23.00 - 34.00 USD / Hour · Job Posted June 28, 2026
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Job Description

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

Job Responsibility

  • Manage a dedicated book of small commercial clients with a focus on retention and account performance
  • Lead the renewal process by evaluating exposures, identifying coverage gaps, and recommending tailored solutions
  • Advise clients on coverage options and identify up-sell and cross-sell opportunities
  • Act as the primary point of contact, ensuring a high-quality client experience and proactively addressing service needs
  • Prepare and present proposals, insurance summaries, and quotes
  • Ensure timely handling of service requests including certificates, endorsements, billing issues, and renewals
  • Maintain accurate documentation in agency management systems
  • Ensure compliance, data integrity, and adherence to internal procedures
  • Support audits, reporting, and operational best practices
  • Identify growth opportunities and support new business initiatives
  • Serve as a client advocate during the claims process, coordinating with carriers for resolution
  • Collaborate with carriers and internal teams to deliver comprehensive solutions
  • Contribute to retention goals and client satisfaction through consistent, high-quality service

Requirements

  • Minimum of 2+ years of experience in Property & Casualty insurance or related client service role
  • Experience managing client relationships and servicing commercial accounts
  • Strong communication and relationship management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Active Property and Casualty license

Nice to have

  • Bachelor's degree
  • Experience with agency management systems and Microsoft Office Suite
  • Strong analytical and problem-solving skills
  • Professional designations or certifications

What we offer

  • medical
  • dental
  • vision
  • life and disability coverage
  • 401(k)
  • generous PTO
  • Alera Group Academy professional development
  • role-specific learning paths
  • leadership development programs
  • technical and compliance training
  • industry certifications and continuing education support
  • peer learning and knowledge-sharing communities

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