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The Security Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge
Job Responsibility:
Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization
Performs any other related task as required
Requirements:
Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Seasoned knowledge on security concepts and application of those concepts
Ability in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools
Seasoned knowledge on log collection mechanism such as Syslog, Log file, DB API
Seasoned knowledge in security architecture
Ability in ETL concepts, data processing at scale and data stream pipelines through Terraform
Ability in cloud services on at least one of the following providers: AWS, Azure, GCP
Ability in web service protocols and frameworks for high-availability, low-latency, resiliency, and auto-scaling
Ability in any of the following: Java, Python, TypeScript, JavaScript, R, .NET, PowerShell
Ability usage of source control systems, Git and CI/CD pipelines using Terraform
Seasoned practices on securing data and systems by applying appropriate authentication and authorization controls
Sound understanding of Event Driven Development and asynchronous operations
Seasoned knowledge of security technologies and understanding of managed services concepts
Seasoned knowledge of security monitoring and management tools for performance optimization and troubleshooting
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Vendor certification is mandatory
Seasoned experience in SOC Analysis Operations
Seasoned experience in SIEM usage for investigations
Seasoned experience in Azure or AWS or GCP
Seasoned experience in Security technologies like Seasoned, IPS, IDS, Proxy etc.
Specialist experience in technical support to clients
Seasoned experience in handling security incidents end to end
Seasoned experience in Security Analysis or Engineering
Seasoned experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools