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Security Team Leader

United Kingdom, Dartford · Job Posted April 27, 2026
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Job Description

Work as part of a team of Security Operatives performing the following roles: Kent Marshalling Area (KMA), Security Office, Cycle Transport and Dartford Security Patrols. You will be working for 12 hour shifts on a 4 on 4 off rota. You will have direct reports for shift team members.

Job Responsibility

  • Work as part of a team of Security Operatives performing roles: Kent Marshalling Area (KMA), Security Office, Cycle Transport and Dartford Security Patrols
  • Be the designated shift team leader during hours of duty and deliver duty shift briefings
  • Authorise shift timesheets
  • Manage the PDR process
  • Manage the Airwave / Traka cabinet software
  • Manage the Net2 access control system
  • Manage annual leave / sickness absence, ensuring staffing levels are maintained
  • Monitor and operate security CCTV systems
  • Support the transport of cyclists across the River Crossing
  • Patrol and audit the network and Depots on foot and in a vehicle
  • Respond to all security related incidents
  • Manage the issue of keys
  • Manage the issue of contractor permits
  • Accurately maintain security procedure audit trails
  • Ensure all security policies and procedures are robustly applied
  • Support the Security Office Administrator
  • Any other duties as required by the Security Manager
  • Always apply the organisations Security Principles
  • Ensure a relentless focus on Zero Harm
  • Marshal all vehicles coming into the KMA
  • Process Dangerous Goods Vehicles
  • Deliver a first-class Customer Service
  • Liaise with DVSA and the emergency services
  • Monitor Forward Tanker bay
  • Prepare KMA as Emergency Services RVP if required
  • Follow and act on directions from Control Room Manager in relation to movement of vehicles from the KMA

Requirements

  • Customer Service experience desirable
  • Previous security experience desirable
  • Knowledge of a specific security discipline desirable
  • First Aid experience desirable
  • Provide courteous customer service skills with a very strong customer focus
  • Ability to work under pressure and to tight timescales
  • A confident and professional manner
  • Ability to communicate at all levels
  • Excellent team working skills and able to build relationships at all levels
  • A clear and objective communication style
  • A flexible outlook to all tasks and duties
  • A willingness to travel to, and work at, other Connect Plus sites when required
  • Self-motivated, highly organised, and able to work on own initiative with the ability to multi-task
  • Possess good problem-solving skills with the ability to make decisions
  • Willingness to attend meetings when required
  • Willingness to learn and attend courses
  • Wear Connect Plus corporate uniform
  • Hold a full UK driving licence and be able to drive a 4x4 patrol vehicle in all conditions

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