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Are you ready to take the next step as a Security Systems Team Leader in a leading group operating at the intersection of technology and hospitality? Do you have the leadership skills to manage technical projects and the expertise to guide a dedicated team of technicians? Are you looking for a role where your organizational precision and technical problem-solving will ensure the seamless operation of high-end security systems? Then keep on reading!!!
Job Responsibility:
Coordinate the implementation of projects according to defined technical specifications, specifically for Electronic Locks, Safes, and Access Control
Provide technical support and participate directly in installations
Monitor the maintenance and repair of hardware products, including POS and tablets
Oversee the daily operation of technical support to ensure efficiency
Communicate with clients and partners to confirm infrastructure readiness before project implementation
Manage project timelines and track progress through to final delivery
Develop and manage the schedules for technicians regarding projects and support tasks
Coordinate and communicate with external partners to meet project requirements
Guide and mentor the technical team responsible for installations, repairs, and support
Ensure the quality of execution and strict adherence to technical instructions
Monitor the daily availability of spare parts in collaboration with the procurement department
Manage support rotations and ensure all SLAs are met
Requirements:
3+ years of professional experience in a similar role
Proven experience in security systems, electronics, and computer networks
Knowledge of Tablet/POS devices and experience in solving hardware and software problems
Strong troubleshooting skills and the ability to provide technical solutions for complex issues
Willingness to travel to various sites for installations and technical oversight
Degree in Electrical, Electronic, Computer Engineering or related field
Fluency in English
Adaptability to new technologies and a desire for continuous learning