Security Systems Support Engineer

• Provide remote technical support (primarily via phone) to field technicians and customers
• Service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
• Act as a technical escalation point for complex service issues
• Troubleshoot system installations to identify issues and apply effective resolution
• Apply all necessary documentation for tracking of service-related issues
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents
• Deliver high-quality customer service
• Establish and maintain effective working relationships
• Provide phone and on-line remote diagnostic support
• Occasionally travel (approximately 2% of the time) for emergency on-site support
• Perform other duties as assigned by Operations Management

• A high Degree, Vocational School or equivalent required
• 2+ years of field experience
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Available for scheduled “on-call” duties to respond to emergency service calls
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’

Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly
• Employee Assistance Program
• Employee Discount Program
• Tuition Discount Program
• Training & Career Development Programs