Security Systems Specialist Job at Allied Universal® (Cambridge)

Job Description

Allied Universal® is hiring a Security Systems Specialist. The Security Systems Specialist is responsible for the support of all physical security systems including access control, CCTV operations, and dedicated alarm systems on a global wide spectrum. This position will also serve as the point of contact for training users to operate the access control, CCTV, and alarm systems.

Job Responsibility

Manage all operator users and utilize CCURE 9000, Exacqvision, and TDS for all Access Control, CCTV, and Visitor Management functions
Serve as a Project Manager for all Security System related migrations and projects
Coordinate with client Security Operations Lead and Senior Security Manager on System projects
Manage all Badge Administration duties and responsibilities
Develop and manage all training guides for all security systems for end users
Responsible for triaging and diagnosing all system errors and issues and auditing all critical alarms for functionality
Serve as point of contact with Security Systems Vendor
manage vendor relationship
make recommendations to customer regarding service quality and upgrade needs
Create all operator accounts for new and existing users for CURE 9000, ExacqVision, TDS, ITRAK, and Security Shared Mailboxes
Update and manage all Security System Standard Operating Procedures
Responsible for auditing all hardware, clearances, and events to ensure functionality
Respond after hours to system-related emergencies
Serve as Point of Contact for all Security System issues for all customer personnel

Requirements

Bachelor's degree in Information Technology, Project Management, Criminal Justice, or related field of study
Minimum of three (3) years of experience managing or using Security Systems at an administrator level
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients
Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations
Professional, articulate, and able to use sound independent judgment and discretion
Strong customer service and relationship building skills

Nice to have

Experience using or managing CCURE 9000, ExacqVision and TDS Visitor Management
Security certifications such as Associate Protection Professional (APP), Physical Security Professional (PSP), Certified Protection Professional (CPP)
Strong knowledge of Physical Security Procedures and Risk Assessment
Knowledge of IT Networking (IP Addresses, Subnet, Gateways, Servers)

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

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