Security Supervisor Job at Marriott Bonvoy (Milan)

Job Description

Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Security Supervisor. This is full-time position, 5 days a week with 2 days off. The ideal starting date is March.

Job Responsibility

The Security Supervisor ensures full compliance with safety and security policies for guests, associates, and suppliers
Oversees and coordinates external security patrol activities
Leads the response to incidents and emergencies
Manages key control and access systems to protect people and property
Work in coordination with the external health and safety consultant (RSPP) and relevant stakeholders to ensure the implementation and compliance with the DVR (Risk Assessment Document)
Ensure the application of property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
Enforce company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for associates, guests and suppliers
Identify and correct unsafe procedures or conditions in all areas, report them to management and register them into the company system
Use and supervise that appropriate personal protective clothing (PPE) is wore by staff and report to the upper management in case of negligence
Complete appropriate safety training and certifications to perform work tasks and deliver safety and security training to hotel associates
Maintain regular communication with local authorities, including police and other relevant agencies (Fire brigade, local embassy and municipality), to ensure proper coordination and compliance
Oversee the operations and shift schedules of the external Security/Patrol team, ensuring all tasks are completed in accordance with the service agreement
Ensure that Closed Circuit Television (CCTV) systems are operated in compliance with current legislation and company standards
Ensure the CCTV system HIK VISION is working properly and operative 24\7, reporting any malfunctions and being confident with it, in order to collect images or footage in case of need
Ensure Security/Patrol team is vigilant and promptly identify any unauthorized or undesirable individuals on the property
Identify and correct unusual circumstances, safety violations, employee safety issues, or unresolved safety work orders, report them to management and register them into the company system
Ensure policies and procedures on property access for associates, suppliers and guests are communicated and followed
Coordinate the emergency response team and oversee its operations during critical situations
Provide assistance to guests and employees in the event of emergencies, ensuring their safety and well-being
Respond to the scene of guest or employee accidents and determine if emergency aid is required
Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
Complete incident reports to document all Security/Loss Prevention and safety related incidents such as theft, accidents, physical hazards, and fire alarms
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident
Respond to domestic problems with guests and call for outside assistance if necessary
Resolve safety hazard situations
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc
Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals
Collect information related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
Conduct interviews with relevant parties in order to obtain statements and information related to incidents
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged into company system MIRA, PREPARED, MY VAULT, BUSINESS CONTINUITY&SALES FORCE
Assist manager/supervisor in conducting regular documented safety inspections
Supervise the key management systems procedures and operations (rooms keys, security badges, staff entrance) and liaise with related system supplier for system maintenance and updates
Conduct a key control audit, including monitoring electronic key boxes, issuing and receiving all master keys, radios, and beepers and keeping accurate records to ensure the safekeeping of these items
Ensure that everyone is granted the appropriate access rights in accordance with their role and responsibilities
Be accountable of all the tools related to key management (SAFLOK BY DORMAKABA, SIPASS BY SIEMENS) ensuring the correct setup and maintenance of the systems and providing reports in case of need
Address guests' service needs in a professional, positive, and timely manner
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Assist other employees to ensure proper coverage and prompt guest service

Requirements

Experience in security&safety, ideally in the hospitality or luxury hospitality
English and Italian language knowledge
Knowledge of Italian safety&security legislation
Ability to localize international processes&procedures
Able to work with a variety of different software systems and applications

What we offer

A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent
Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates
World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family
Work alongside some amazing talent- award winning, experienced hospitality professionals
Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide
Discounts for your friends and family
5euros breakfast when staying at any of our European hotels
Performance and Recognition programs
Wellness and sustainability initiatives

Marriott Bonvoy - All Job Offers

Select Country

Security Supervisor

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Security Supervisor

Security Supervisor

Security Supervisor

Security Supervisor

Security Supervisor

Security Supervisor

Security Supervisor

Security Supervisor

Security Supervisor

Our AI answers in your language