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The Duty Shift Supervisor role will be responsible for providing positive assistance to the Security Manager in controlling daily (days/nights) operational requirements of the contract in line with the customer and contractual expectations. Ensuring service delivery and prompt response to all incidents. The Duty Shift Supervisor will manage daily operational activities and report to the Security Manager. The role requires the monitoring of the CCTV system, access control, issuing of radios and keys during the hours operations both days and nights.
Job Responsibility:
Be fully conversant and comply with the Assignment Instructions and Health & Safety Risk assessments
Be fully conversant with and comply with all other policies and procedures
Ensure electronic Daily Occurrence Book (eDOB) is always accurately maintained
Ensure that all logbooks (visitors register, key register, fire logbook e.g.) are correctly completed and up to date
Ensure all personnel that work under your control are adequately trained on systems in use
Be responsible for maintaining the control room visitor logs as per GDPR requirements
Carry out annual appraisals of your direct reports
Carry out monthly welfare check meeting with your direct reports
Operate and monitor all Control Room systems
Report any system issues to the Security Manager
Responsible to produce ID Passes
Responsible for the administration of Lost & Found Property
Carry out special administrational tasks/projects as issued by the Security Manager and or the client
Ensure Weekly CCTV Camera Audits are carried out with random playback checks of CCTV recordings
Ensure to action CCTV Footage requests via Email from the client who is the controller of the CCTV system
Be familiar with the Control Room activities at all times
Ensure all staff know and understand the fire evacuation policies and procedures
Carry out daily verification checks to ensure all control room systems are fully operational and where they are not, initiate corrective action
To be conversant with all life safety systems and assist in responding to all emergencies promptly
Supervise the on-duty Security Officers
To be the responsible person out of hours
Ensure that all reasons for absenteeism are recorded and forwarded to the Security Manager
Report & liaise daily with the Deputy Security Manager to ensure effective communication regarding all matters about the delivery and professional security service to the contract
Liaise with the Deputy Security Manager on any problems which may occur throughout the shifts
Liaise with the DSM to ensure complete coverage of site and manage any areas where responsibilities overlap
Ensure that all equipment is managed and monitored and report all defective equipment to the Security Manager
Ensure that all officers are compliant with SIA requirements
Maintain a good level of morale and discipline within the team, taking into consideration officer's welfare
Set high standards for others to follow
Have a good knowledge of security procedures
Understanding the computer systems within the Control Room
Understanding of the CCTV / Access Control system
Ensure that excellent telephone manner is always used
Have the ability to think independently under pressure
Requirements:
Experience in a similar environment where you have led and innovated the security delivery across an assignment
Ability to demonstrate leadership, influencing and communication skills to deliver outcomes that meet operational requirements
Experience in change management and analytical skills
Demonstrable experience of leading & developing teams
Sound knowledge of the security industry, associated standards and protocol in the appropriate sector
Must have SIA requirements (implied)
Understanding of computer-based software with regards to scheduling (TimeGate)