Security Supervisor Job at Marriott Bonvoy (London)

Job Description

As Security Supervisor, you will support the Safety & Security leadership team in safeguarding our guests, associates and assets, ensuring a secure and discreet environment at all times. You will play a pivotal role in overseeing daily security operations, leading emergency preparedness and fostering a culture of vigilance and professionalism. This role is ideal for a confident and alert professional with strong leadership capability and a commitment to delivering safety within a luxury hospitality setting.

Job Responsibility

Patrol all areas of the property, securing guest rooms and ensuring a safe environment across all facilities
Monitor CCTV systems, alarms and access control systems to maintain constant oversight of the property
Authorise, monitor and document access to restricted and secured areas
Conduct regular safety inspections, hazard assessments and key control audits
Lead and support emergency response procedures, including drills and real-time incidents
Respond to accidents and incidents, administering first aid/CPR or contacting emergency services as required
Investigate incidents, gather information and complete accurate reports in a timely manner
Maintain strict confidentiality of all security reports and sensitive information
Handle guest or employee disturbances professionally, de-escalating situations in line with company procedures
Resolve safety hazards promptly to minimise risk to guests and associates
Escort unauthorised individuals from the property when necessary
Ensure compliance with licensing regulations, including alcohol control laws
Act as a central point of contact for security-related queries, interruptions and complaints
Coordinate effective communication using proper emergency codes and reporting processes
Support daily administrative tasks, ensuring all required documentation is completed accurately

Requirements

Proven supervisory experience in a security role, ideally within luxury hospitality or a similar environment
Strong leadership skills, with the ability to train, motivate and support a team
Excellent problem-solving and decision-making abilities under pressure
Knowledge of emergency procedures, incident response and risk management
Ability to remain calm and professional in high-pressure or sensitive situations
High level of discretion and confidentiality
A guest-focused mindset, balancing security with service excellence
Good physical fitness and the ability to respond quickly to incidents

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

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Security Supervisor

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