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Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
Job Responsibility:
Patrol all areas of the property
secure rooms
assist guests with room access
Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
Monitor Closed Circuit Televisions and alarm systems
Authorize, monitor, and document access to secured areas
Assist guests/employees during emergency situations
Respond to accidents, contact EMS or administer first aid/CPR as required
Gather information and complete reports
Maintain confidentiality of reports/documents, release information to authorized individuals
Defuse disturbances in accordance with company policies and procedures
Resolve safety hazard situations
Handle all interruptions and complaints
Escort unwelcome persons from the property
Ensure compliance with alcoholic beverage control laws
Call for assistance using proper code responses
Provide proper paperwork to employees
Complete incident reports to document all Security/Loss Prevention related incidents
Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts
Type, proofread, and copy security reports
Assist manager/supervisor in ensuring insurance carrier is notified of liability situations
Assist manager/supervisor in conducting regular documented safety inspections
Conduct a key control audit, including monitoring electronic key boxes, issuing and receiving all master keys, radios, and beepers and keeping accurate records
Requirements:
Previous experience in Security, Loss Prevention, or within a hotel environment is preferred
Experience in a luxury hotel or international brand is an advantage
Strong knowledge of safety, security, and loss prevention procedures
Familiarity with CCTV systems, alarm systems, and access control
Knowledge of emergency response procedures and first aid (certification preferred)
Ability to write clear and detailed incident reports
Understanding of local regulations related to safety and alcoholic beverage control
Strong attention to detail and observational skills
Ability to remain calm and act effectively in emergency situations
High level of integrity and sense of responsibility
Strong communication and conflict resolution skills
Team player with the ability to collaborate across departments