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We are looking for a highly skilled SIA Licensed Security Supervisor to be responsible for the day-to-day supervision of security operations across the UCL East Campus. The role ensures that security officers deliver a safe, professional and customer-focused service, while maintaining compliance with UCL procedures, safeguarding duties, accommodation support, and the effective use of the Gallagher Access Control and Alarm Monitoring Systems.
Job Responsibility:
Supervise and support on-duty Security Officers
Ensure staff compliance with Assignment Instructions, SOPs and UCL standards
Deliver daily briefings, tasking and deployment of officers
Monitor performance, timekeeping, and professional conduct
Ensure FOH posts are correctly staffed and provide a high-quality customer service presence
Manage escalated enquiries, complaints and service issues professionally
Maintain standards of presentation, behaviour and customer engagement
Act as first escalation point for safeguarding concerns, welfare incidents and vulnerable persons
Ensure safeguarding procedures are followed and incidents are reported correctly
Liaise with UCL Accommodation, Student Support and Estates teams as required
Supervise use of the Gallagher Access Control System
Ensure internal and external patrol regimes are completed and recorded
Lead on-site response to fire alarms, evacuations, lockdowns, lift entrapments and major incidents
Coordinate officers during emergencies and liaise with Control Room, Estates and Emergency Services
Requirements:
Excellent communication skills and a strong customer focus
A valid SIA Door Supervisor License - essential
Confidence and ability to establish and maintain good and effective working relationships at all levels
Ability to work to deadlines, multitasking and working under pressure
Excellent IT Skills including Microsoft Software Packages (e.g. Excel)