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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Security Supervisor

Italy, Milan · Job Posted March 13, 2026
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Job Description

Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Security Supervisor. This is a full-time position, 5 days a week with 2 days off. The ideal starting date is March. The hotel is located near the iconic Teatro alla Scala and is an authentic expression of Milan's spirit. The Security Supervisor ensures full compliance with safety and security policies, oversees external security patrols, leads emergency response, and manages key control systems.

Job Responsibility

  • Ensure full compliance with safety and security policies for guests, associates, and suppliers
  • Oversee and coordinate external security patrol activities
  • Lead the response to incidents and emergencies
  • Manage key control and access systems to protect people and property
  • Work with external health and safety consultant (RSPP) to ensure compliance with DVR
  • Ensure application of property specific emergency procedures
  • Enforce safety and security policies
  • Identify and correct unsafe procedures or conditions
  • Supervise use of personal protective clothing (PPE)
  • Complete safety training and deliver training to hotel associates
  • Maintain communication with local authorities
  • Oversee operations and shift schedules of external Security/Patrol team
  • Ensure CCTV systems are operated in compliance
  • Ensure CCTV system HIK VISION is working properly
  • Ensure Security/Patrol team is vigilant
  • Ensure policies on property access are followed
  • Coordinate the emergency response team
  • Provide assistance to guests and employees in emergencies
  • Respond to accidents and determine if emergency aid is required
  • Notify appropriate individuals of incidents
  • Complete incident reports
  • Defuse guest or employee disturbances
  • Respond to domestic problems with guests
  • Resolve safety hazard situations
  • Handle business interruptions and complaints
  • Conduct follow-up investigations
  • Maintain confidentiality of reports/documents
  • Collect information related to incidents
  • Conduct interviews to obtain statements
  • Complete a Loss Prevention shift summary/daily activity report
  • Assist in conducting safety inspections
  • Supervise key management systems procedures
  • Conduct key control audits
  • Ensure appropriate access rights are granted
  • Be accountable for key management tools (SAFLOK BY DORMAKABA, SIPASS BY SIEMENS)
  • Address guests' service needs
  • Actively listen and respond to guest questions
  • Provide assistance to individuals with disabilities
  • Welcome and acknowledge each guest
  • Assist other employees to ensure guest service

Requirements

  • Experience in security&safety, ideally in the hospitality or luxury hospitality
  • English and Italian language knowledge
  • Knowledge of Italian safety&security legislation
  • Ability to localize international processes&procedures
  • Able to work with a variety of different software systems and applications

What we offer

  • Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide
  • Discounts for your friends and family
  • 5 euros breakfast when staying at any of our European hotels
  • Performance and Recognition programs
  • Wellness and sustainability initiatives
  • National and internal promotion opportunities
  • World class training and development programs
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