Security Supervisor Job at Four Seasons (Venice)

Security Supervisor

Four Seasons

Location:
Italy , Venice

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Security Supervisor plays a key leadership role within the Safety & Security Department, ensuring a safe, secure, and well‑protected environment for all guests, colleagues, and hotel assets. Reporting to the Security Manager, you will oversee daily security operations, monitor surveillance and alarm systems, coordinate incident response, and maintain strict adherence to Four Seasons safety protocols. You will guide and mentor the Security Officers, ensuring vigilance, professionalism, and a warm, guest‑focused approach to safety at all times. This role requires calm decision‑making under pressure, excellent communication skills, and a strong ability to collaborate with internal teams and external authorities.

Job Responsibility:

Supervise the daily operations of the security team to safeguard guests, employees, and hotel property
Monitor CCTV, access control systems, fire panels, and alarm systems, taking immediate action when needed
Conduct regular interior and exterior patrols, identifying safety risks, suspicious activity, or maintenance concerns
Respond efficiently to incidents, emergencies, medical situations, alarms, guest complaints, or disturbances with professionalism and discretion
Document all incidents, accidents, and security-related activities, ensuring accurate reporting in accordance with hotel standards
Train, coach, mentor, and support Security Officers to maintain a culture of vigilance, service, and proactive prevention
Escort VIP guests, assist guests with disabilities, and ensure safe movement throughout the property
Ensure the confidentiality of guest information and enforce access control procedures for staff, contractors, and visitors
Participate in safety inspections, fire drills, emergency response planning, and hazard identification
Inspect and maintain fire-safety equipment such as extinguishers, first-aid boxes, and alarm systems
Collaborate with local authorities and emergency services when required
Support the implementation of risk-prevention programs and security standards
Maintain a visible, approachable presence throughout the hotel while ensuring discreet protection of the property

Requirements:

Previous experience in hotel security or a similar supervisory role within luxury hospitality
Experience with surveillance and emergency-response procedures preferred
Strong leadership skills with the ability to train, motivate, and guide team members
Excellent interpersonal and communication skills, with the ability to interact confidently with guests, colleagues, and authorities
Ability to remain calm under pressure, make sound decisions, and respond effectively to emergencies
Good working knowledge of CCTV systems, access control, fire panels, safety equipment, and incident-reporting procedures
High level of integrity, professionalism, and discretion
Strong attention to detail and organizational skills
Flexibility to work overnight shifts, weekends, and holidays, and to respond to emergencies as needed
Fluency in English and Italian and legal permission to work in Italy

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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