Security Supervisor Job at Legends Global (Shreveport)

Job Responsibility

Assist the Shreveport Convention Center/Municipal Auditorium Security Manager in such a manner as to ensure the highest possible level of security and comfort to all tenants, patrons, and employees
Promote customer service, positive public relation approach to the execution of his/ her duties and within the Security Staff
Must be able to function in a team environment
Assist with planning the service and operational work requirements of the Security Department
Obtaining optimum and most economical use of manpower and equipment
Obtains adequate fact and data, such as scheduled events and number of participants, to determine service needs
Enforce all building policies and procedures to assure safety and security for all
Respond to and investigate all accidents/incidents on property(s)
Reviews the work performance to all subordinate personnel
Recommends disciplinary actions
Assist in developing and implementing policies, procedures and training programs for Command Officers and Event Security
Participates in event planning and coordinates with local Law Enforcement and First Responders
Intervenes in disturbances/incidents in order to maintain peace or to restore order
Assist with difficult, high priority, sensitive or emergency operational task, as dictated by the Senior Security and Parking Manager
Assist in monitoring and evaluating security operations to ensure resources are productively utilized and adequate work quality standard are maintained
Assist all other departments as needed
Must be able to multitask
Responsible for maintaining all aspects of Security Command Office
Responsible for direct supervision all Command Officers and Event Security
Responsible for payroll, and scheduling security for both events and daily operations
Must maintain a professional appearance and demeanor at all times
Maintain and enforce SMG appearance standards
Must be able to work irregular hours such as evening, nights, weekends and holidays
Other duties as assigned
Assit training employees
assigning and directing work
Supervise, motivate, and develop security guards

Requirements

Good communication skills
Must be 18 years of age or older
Excellent customer service skills
Must be able to pass a background check to include a credit history report and meet corporate minimum requirements
Three to Five years’ experience in Security and (2) years in supervisory capacity
High school diploma
Windows and Microsoft Office
Knowledge of Criminal law as it relates to the parameters of security enforcement
Ability to learn and enforce Policies and Procedures of SMG/SCC Security Department
Communicate effectively both verbally and in writing
Demonstrate exceptional skills in customer relations, communications and problem solving
Work independently, exercising sound judgment and initiative
Ability to work effectively in a team environment, remain flexible and adjust to situations as they occur
Manage delicate situations, sometimes in public, in a professional and diplomatic manner
Stay calm in emergency situations in order to make critical, immediate decisions
Must be able to operate a motor vehicle, telecommunication system, radio device and surveillance equipment
Computer Skills to include MS Office, Electronic time keeping System, preferably Etime experience
Operate surveillance equipment
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays and can work flexible schedules
NON-SLIP SHOES REQUIRED
Must be able to stand for long periods of time
Position requires walking and standing for extended periods of time, may be subject to adverse conditions
able to work long hours as well as holiday and weekends as irregular hours may be required, may be exposed to physical confrontations, ability to lift or move up to 50 pounds and may be exposed to moderate to extreme noise during events
While performing the duties of this job, the employee is regularly required to move around the facility
to stand for long hours during events
talk and hear
This position may require work inside or outside of the building, as needed by events

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