Security Supervisor - Pedestrian and Vehicle Patrol Job at ACES Group (Sydney)

Job Description

ACESGroup is seeking experienced Security Supervisor- Pedestrian and Vehicle Patrol, (Ranger Services Supervisors) to join our team, reporting to the Ranger Services Manager, servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. This role operates on a rotating roster across all seven days. As a Ranger Services Supervisor (RSS), you will provide leadership, guidance, and support to Ranger Services Officers (RSOs) in the field, assist in managing contract services, and help ensure a safe and enjoyable environment for the community. You will also act as a key point of contact for operational matters, customer service issues, and incident response. ACESGroup is a leader in combining operational excellence with cutting-edge technology. We don’t just use technology — we build it. Across every division, from frontline operations to corporate services, our bespoke software platforms transform the way we work, enhancing safety, efficiency, and real-time decision-making. We are looking for proactive professionals who want to grow with us, lead teams, and operate at the forefront of technology-driven security and parkland management.

Job Responsibility

Deliver high-quality customer service and positive visitor engagement
Ensure Ranger Services Officers (RSOs), Temporary Ranger Security Officers (TRSOs), Traffic Controllers (TCs), and Static Security Officers provide a safe and enjoyable experience for visitors
Respond to visitor and community concerns, promoting safety awareness and resolving issues professionally
Provide a high level of service to Customer staff and escalate issues as required
Support, direct, and coordinate small to medium-sized teams of RSOs, including during incidents and emergencies
Conduct daily briefings/toolbox talks, pre-shift briefings, and ensure staff understand and comply with operational procedures
Actively manage permanent and casual staff, including performance, training, and development
Conduct supervisory checks, monitor procedure compliance, and rotate shift tasks effectively
Provide guidance and support for training, onboarding, and staff orientation
Complete daily checks on incident reports, logbooks, and end-of-shift reports
Maintain accurate operational documentation and incident records
Participate in monthly and annual contract review meetings
Conduct proactive, high-visibility vehicle and foot patrols to protect assets, parklands, and public spaces
Monitor and assess behaviour in public environments, identifying and mitigating risks to ensure public safety
Operate control room systems, including surveillance technology and data entry
Lock and unlock buildings, gates, and access points as required
Protect property, plant, and equipment, and prevent unauthorised access to restricted areas
Monitor parkland activity, including events, sports bookings, functions, and photography sessions
Act as first responder to incidents, emergencies, and fire alarms
Liaise with emergency personnel, provide or coordinate first aid and medical assistance as required
Act as Warden during emergency evacuations and ensure appropriate incident response
Debrief Customer’s Nominated Officer following incidents and manage response quality
Promote and educate visitors on by-laws, statutes, and regulations
Enforce compliance with by-laws, including issuing infringements according to SEINS and Customer guidelines where required
Provide traffic direction and control, install/remove temporary signage and barricades as required
Support operational requirements across Centennial Parklands, Western Sydney Parklands, Callan Park, Parramatta Park and Fernhill Estate as required
Perform any other duties necessary to ensure effective and efficient delivery of Ranger and Security Services

Requirements

Minimum 3 years’ experience in a security supervisory role
Minimum of one (1) year frontline customer service experience (relative experience acceptable)
Excellent verbal and written communication skills
High standard of personal presentation and professionalism
Proven reliability, punctuality, and ability to operate under a rotating 7-day roster
Strong administrative and reporting skills
Proficient computer skills to prepare detailed and complex reports and analysis
Current NSW Security Licence (1A)
Current RSA Competency Card
Current First Aid and CPR
Full NSW Driver Licence
Working with Children Check
Ability to pass LLND (Language, Literacy, Numeracy, Digital) assessment
SEINS (or willingness to obtain)
Traffic Control & Implement Traffic Management Plan certification (or willingness to obtain)
White Card (or willingness to obtain)
Fire Warden (or willingness to obtain)
Confine Small Emergencies/First Attack Fire-Fighting certification (or willingness to obtain)
Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste (or willingness to obtain)
Awareness and acceptance of animals and wildlife, including snakes, in parkland environments

What we offer

Work in a business powered by smart technology, digital platforms, and data-driven systems
Opportunities at Sydney’s most iconic and high-profile locations
Paid breaks and uniform provided
Ongoing career development with clear progression pathways
Training and upskilling through our internal RTO
Access to our newly registered Diploma in Security Technology (commencing mid-2026)
Convenient site locations with transport access
Exposure to advanced security technology, including vision analytics and AI-enabled risk management
A growing national organisation with opportunities across events, venues, and critical infrastructure
Attractive employment conditions, long-term stability, and professional growth

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Security Supervisor - Pedestrian and Vehicle Patrol

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