Security Specialist

• Deliver advanced troubleshooting for security incidents, ensuring timely closure within defined SLAs
• Perform configuration, upgrades, and maintenance of Fortigate firewalls, FortiManager and FortiAnalyzer platforms
• Plan, prepare, and implement customer and internal changes following ITIL processes
• Manage vendor escalations, including ticket creation, RMA handling, and hardware replacement coordination
• Provide coaching and knowledge-sharing across the support team through documentation and peer learning
• Approve change requests in alignment with organisational practices and governance
• Continuously enhance technical capability, including upskilling on new security technologies and earning relevant certifications

• 2–5 years of hands-on experience with Fortigate (preferably 3700D), FortiManager and FortiAnalyzer
• Understanding of SD-WAN technologies, SASE, Zscaler (ZIA, ZPA, ZDX), IPS/IDS and application control
• Experience with web security technologies such as Secure Web Gateway, PKI infrastructure, Cloud Firewall and multi-factor authentication tools
• Strong analytical and troubleshooting skills with experience handling complex changes
• Excellent communication, customer-handling and collaboration skills
• Exposure to Checkpoint, Juniper or other firewall technologies (desired)
• Educational qualification: Engineering Graduate/Diploma with certifications such as FCNSA, FCNSP, NSE 1–3, NSE 6, NSE 7

Exposure to Checkpoint, Juniper or other firewall technologies

• Opportunity to work with advanced security technologies across a global telecom environment
• Continuous learning and certification pathways on Fortinet, SD‑WAN, SASE and cloud security
• Exposure to large-scale enterprise networks and complex incident scenarios
• Collaboration with diverse teams across Hosting-MSS and global security functions
• A culture that values simplicity, innovation, customer focus, and growth