Security Solution Service Technician Job at Allied Universal® (Charleston)

Lead Service Technician Security Solutions

Allied Universal Technology Services® is seeking a Senior Service Technician to ...

Location

United States , Phoenix

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

A high school diploma or equivalent is required
Available for scheduled “on-call” duties to respond to emergency service calls
Minimum of five (5) years of field experience
Minimum of three (3) years of troubleshooting systems
Minimum of three (3) years of experience servicing access control, video, intrusion detection systems
Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record
Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
Meet deadlines and work effectively in a fast-paced, self-directed environment
Communicate effectively with internal teams and external customers
Understanding of Windows operating systems and overall IT network topology

Job Responsibility

Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures
Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations
Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications
Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
Lead, collaborate and perform tasks with other internal teams and clients as required

What we offer

Company Vehicle + Gas Card
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Service Technician

We are looking for a Service Technician to support low-voltage and physical secu...

Location

United States , Clemson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in physical security, access control, or low voltage cabling installation
Practical experience working with access control platforms and CCTV or surveillance system configuration
Experience and/or certifications with security technology vendors such as Paxton, Avigilon, or similar
High school diploma or equivalent credential
Valid driver’s license and ability to meet requirements for operating company vehicles
Ability to complete all required candidate screening steps
Comfortable using basic measuring tools such as tape measures and levels with accuracy
Willingness to work a flexible schedule when project demands require evening or weekend support
Ability to work at heights, use ladders or lifts safely, and lift materials weighing up to 50 pounds

Job Responsibility

Perform installation, troubleshooting, repair, and ongoing upkeep of low-voltage systems, including category cable, fiber cabling, and related network infrastructure
Service access control equipment, door hardware, and connected devices to ensure secure and reliable operation
Install and maintain video surveillance solutions, including cameras and supporting components
Build and support pathway structures that protect and organize cabling for security and communications systems
Work independently on routine assignments or coordinate with onsite leadership on more complex service projects
Maintain company-issued tools and equipment in safe, organized, and working condition
Follow established safety procedures and field best practices while working in active jobsite environments
Partner with other technicians and team members to complete service calls efficiently and maintain strong project support
Assist with additional field service duties as business needs require and contribute to a team-oriented work environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

IT Field Service Technician

We are looking for an IT Field Service Technician to deliver hands-on technical ...

Location

United States , East Hartford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in IT support, desktop services, or field-based technical roles
Working knowledge of Microsoft Windows operating systems, including Windows 11, Windows 10, and legacy desktop environments
Experience supporting Windows Server platforms from 2012 R2 through 2022, including virtualized environments such as Hyper-V or VMware
Understanding of core networking concepts, including protocols, VLANs, VPN connectivity, and the setup or troubleshooting of network hardware
Ability to configure and support security-focused devices such as firewalls and routers, along with familiarity with common endpoint protection tools
Strong troubleshooting skills for Windows systems, servers, and infrastructure components, with careful attention to detail in documentation
Effective communication and interpersonal skills, with the ability to stay focused and solution-oriented in fast-paced situations
Valid driver’s license and access to a registered, insured, and dependable vehicle for travel to client locations

Job Responsibility

Travel to customer sites within the local service area to diagnose and resolve technical issues on-site
Deploy, configure, and support Windows-based computers, including both hardware components and installed applications
Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals
Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services
Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools
Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours
Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

Service Technician

We are looking for a dedicated Service Technician to join our team in Akron, Ohi...

Location

United States , Akron

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in network cabling, cable installation, or related fields
Proficiency in low-voltage systems, including fiber-optic and physical security setups
Strong troubleshooting skills for diagnosing and resolving technical issues
Knowledge of building security systems and access control technologies
Ability to read blueprints and wiring diagrams
Excellent communication skills for working with clients and team members
Strong attention to detail and adherence to safety protocols
Ability to work independently and manage multiple tasks effectively

Job Responsibility

Install, maintain, and repair video surveillance systems, burglar alarms, fire alarms, and access control systems
Diagnose and resolve technical issues related to low-voltage wiring and security systems
Perform routine inspections and preventative maintenance to ensure optimal system performance
Collaborate with clients to understand their security needs and deliver tailored solutions
Adhere to industry standards and client specifications during all installations
Document all work performed, including system configurations and maintenance activities
Provide both on-site and remote technical support to address system concerns
Work closely with team members to ensure the successful completion of projects

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Desktop / Security Technician

Software Resources has immediate, long term contract job opportunity for Desktop...

Location

United States , Orlando, FL

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

2+ years technical support experience
Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, basic networking, and ideally, interest in cyber security
Ability and comfortable climbing on ladders to install devices
Proven ability to prioritize tasks and resolve issues on first contact
Excellent written and verbal communication skills
Customer-focused with a professional and courteous demeanor
Familiarity with ITSM platforms (specifically ServiceNow) is a plus
A+ or similar certification preferred
COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED

Job Responsibility

Hands-on technical support experience and excellent customer service skills
install cameras, troubleshooting, working with cameras
Resolve hardware, software, and connectivity issues
Document incidents and service requests with clear, concise, and complete information
Escalate complex or unresolved issues to appropriate internal teams
Maintain excellent communication and service etiquette, ensuring a positive customer experience
Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements
This team is responsible for identity management / access controls / cameras / card readers, 3000 video cameras

What we offer

medical, dental, and vision coverage
a 401(k) with company match
short-term disability
life insurance with AD&D

Service Desk Technician

We are seeking a Level 2 Service Desk Technician with prior Managed Service Prov...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience working in a Managed Service Provider (MSP) environment
Hands-on experience with ticketing/PSA tools such as Kaseya, ConnectWise, or Zendesk
Strong networking fundamentals, including diagnosing and resolving VPN-related issues
Experience configuring and supporting: SonicWall firewalls
Ubiquiti wireless access points
Ability to work across multiple clients and technologies simultaneously in a fast-paced setting

Job Responsibility

Handle inbound support calls, emails, and ticket requests across multiple client environments
Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution
Troubleshoot and resolve Level 2 technical issues prior to escalation
Identify recurring problems and proactively implement solutions to prevent future incidents
Reduce unnecessary escalations by independently resolving complex issues
Support and enhance the organization’s overall security posture through best practices and vigilance

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in our company 401(k) plan

Service Desk Technician

We are looking for a Service Desk Technician to join a growing support team. Thi...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in a Level 2 service desk, desktop support, or help desk role supporting business users in a structured IT environment
Practical knowledge of ticketing or support platforms such as Kaseya, ConnectWise, Zendesk, or Autotask
Strong troubleshooting ability across Windows environments, Active Directory, endpoint access issues, and common desktop support requests
Working knowledge of networking concepts, including VPN troubleshooting, internet connectivity diagnosis, and wireless support
Experience configuring or supporting SonicWall firewalls and Ubiquiti wireless access points
Ability to manage multiple client issues at once while maintaining clear documentation and effective communication
Familiarity with Microsoft tenant administration, remote monitoring and management tools, and general backup or disaster recovery concepts

Job Responsibility

Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations
Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently
Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate
Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources
Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions
Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work
Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks
Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration
Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Service Desk Technician

The Service Desk is responsible for the management of service requests and incid...

Location

Spain , Valencia

Salary:

Not provided

United ITs

Expiration Date

Until further notice

Requirements

A minimum of at least 2 years of experience in a Service Desk environment, supporting customers
Working knowledge of ServiceNow or other ticketing tools
Incident and Request Management and escalation
Working knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos
Language fluency in English is required (verbal and written)
Excellent telephone manners, and interpersonal skills
Ability to work under pressure
Excellent problem-solving abilities
Active Directory On-Prem – User creation and administration
Security groups, distribution lists, service accounts, and mailbox creation and modification

Job Responsibility

Management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed
Monitoring of the corporate ICT infrastructure
Performing support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management
Management of support requests, incidents, and event-generated incidents in the ITSM system Service Now, and follow-up throughout the incident life cycle
Analysing and resolving incidents according to established operational procedures
Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence
Managing support requests until closure
Monitoring of the ICT infrastructure through the use of various monitoring technologies
Informing customers of outages, known errors and resolution progress
Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures

Fulltime

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Security Solution Service Technician

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