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Security Solution Service Technician

Allied Universal®

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Location:
United States, Charleston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Allied Universal® Technology Services is hiring a Service Technician to drive our mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment, including electrified/non-electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems.

Job Responsibility:

  • Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems
  • Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
  • Execute, document and track service-related issued through ServiceNow in accordance with Federal, State, and local regulations
  • Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
  • Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
  • Collaborate and perform tasks with other internal teams and clients as required

Requirements:

  • High school diploma or equivalent
  • Must possess a valid Driver's License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
  • Minimum of two (2) years of field experience in the electronic security industry
  • Possession of state-specific licensing or ability to obtain and hold license once hired
  • Strong computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
  • Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
  • Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
  • Available for schedule "on-call" duties to respond to emergency service tickets/requests
  • Strong troubleshooting skills, mechanical and electronics aptitude
  • Ability to work with a variety of hand and power tools
  • Capable of lifting up to 50lbs and work on various ladder heights

Nice to have:

  • Highly skilled in the electronic security industry
  • Experience and/or manufacture certifications in any of the following: Lenel, S2, Genetec AMAG, Brivo, Milestone, SoftwareHouse/CCURE, Axis, Avigilon, Exacqvision, DMP, Bosch, Edwards (EST), Simplex, Notifier, Firelite
What we offer:
  • Company Vehicle + Gas Card
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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