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The Site Lead will provide strong leadership and communication, bringing security expertise from a highly regulated environment to enhance and innovate the onsite security operation. Responsible for the daily management of Front of House and Emergency Response services, they will ensure efficient delivery aligned to SLA and KPI requirements, while continuously seeking service improvements. The ideal candidate will be proactive, detail-focused, and fully compliant with policies and procedures. They must be proficient with Microsoft Office and security access systems, and experienced in leading teams to meet defined standards with full audit trails. The role requires confident decision-making, effective emergency coordination, and a strong commitment to security rules and risk awareness. Exceptional customer service, supplier oversight, and people management skills are essential, supported by high emotional intelligence.
Job Responsibility:
Oversee and manage emergency communications in a timely, professional manner to the VE SOC
Oversee incident reporting processes, track actions, ensure proper closure, and escalate to relevant stakeholders
Manage, motivate, and develop security personnel assigned to the site to always deliver exceptional service striving for excellence
Drive high standards among security personnel and recognize strong performance but also act quickly on any incorrect behaviour or omission
Build and maintain strong relationships with clients, stakeholders, and fellow colleagues
Maintain site roster and time management, ensuring proper coverage for holidays/sickness
Oversee Front of House security functions, including people, premises, and protocols
Employee responsibilities including rota management, staff welfare, staff development, investigations/grievances
Requirements:
SIA licence (Door Supervisor)
Level 2 First Aid at Work
Background in the security industry at supervisory level or above, ideally in a customer facing or highly regulated environment
Conversant with HR processes such as (investigations, staff welfare and performance meeting)
Producing and implementing security procedures and risk assessments
Roster management
Managing Audit, ensuring compliance
Experience with using and managing the use of ACS equipment
What we offer:
Mortgage and financial advice
Vouchers for various shopping outlets and food stores
Employee referral scheme
eLearning courses
Progression
Training whilst on site
Apprenticeships
In-house training courses
Life assurance scheme
Access to mental health support specialists
Access to an Online GP for you and your dependents