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ACESGroup is seeking an experienced Security Services Manager to lead security operations across Powerhouse precincts, one of Sydney’s most significant public and cultural environments. This is a leadership position for someone who can deliver a visitor-focused culture that maximises access to the Powerhouse program, build a high-performing team, maintain strong compliance and incident standards, and deliver a security service that protects people and assets while supporting visitor experience.
Job Responsibility:
Lead day-to-day security, customer service, and emergency operations across precinct locations
Drive a proactive, prevention-focused security culture
Manage rosters, workforce performance, briefings, and operational standards
Maintain high standards across patrol, access control, control room, and back-of-house operations
Oversee incident response, investigation, escalation, and reporting
Maintain strong compliance, audit, and documentation standards
Support the development of SOPs, post orders, site processes, and service improvements
Use reporting, audits, and operational data to identify risks and improve performance
Embed customer service, visitor focus, and maximising access into precinct security operations
Build strong working relationships with client stakeholders, emergency services, and partner teams
Ensure security controls support public access, inclusion, and positive visitor experience
Requirements:
NSW Security Licence suitable for the role
Current RSA
Current First Aid and CPR
Strong computer, reporting, and communication skills
Willingness to obtain: Unrestricted NSW Class C Driver’s Licence
White Card
Traffic Controller / Implement Traffic Control Plans
Fire Warden / Chief Warden
Confine Small Emergencies
11124NAT – Safe Handling of Sharps and Infectious Waste
NSW Working With Children Check
Nice to have:
Museum, hotel, gallery, stadium, campus, or precinct security background
Airport, transport, or major venue operations background
Facilities or venue operations with direct security accountability background
What we offer:
Work in a high-profile and culturally significant public environment
Be part of a technology-enabled security operation
Access ongoing training and upskilling through our internal RTO
Explore genuine career progression across venues, events, and critical infrastructure
Join a growing national company that values professionalism, inclusion, and long-term development