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ACES Group Logo ACES Group · -

Security Services Manager

Australia, Sydney · Job Posted April 16, 2026
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Job Description

ACESGroup is seeking an experienced Security Services Manager to lead security operations across Powerhouse precincts, one of Sydney’s most significant public and cultural environments. This is a leadership position for someone who can deliver a visitor-focused culture that maximises access to the Powerhouse program, build a high-performing team, maintain strong compliance and incident standards, and deliver a security service that protects people and assets while supporting visitor experience.

Job Responsibility

  • Lead day-to-day security, customer service, and emergency operations across precinct locations
  • Drive a proactive, prevention-focused security culture
  • Manage rosters, workforce performance, briefings, and operational standards
  • Maintain high standards across patrol, access control, control room, and back-of-house operations
  • Oversee incident response, investigation, escalation, and reporting
  • Maintain strong compliance, audit, and documentation standards
  • Support the development of SOPs, post orders, site processes, and service improvements
  • Use reporting, audits, and operational data to identify risks and improve performance
  • Embed customer service, visitor focus, and maximising access into precinct security operations
  • Build strong working relationships with client stakeholders, emergency services, and partner teams
  • Ensure security controls support public access, inclusion, and positive visitor experience

Requirements

  • NSW Security Licence suitable for the role
  • Current RSA
  • Current First Aid and CPR
  • Strong computer, reporting, and communication skills
  • Willingness to obtain: Unrestricted NSW Class C Driver’s Licence
  • White Card
  • Traffic Controller / Implement Traffic Control Plans
  • Fire Warden / Chief Warden
  • Confine Small Emergencies
  • 11124NAT – Safe Handling of Sharps and Infectious Waste
  • NSW Working With Children Check

Nice to have

  • Museum, hotel, gallery, stadium, campus, or precinct security background
  • Airport, transport, or major venue operations background
  • Facilities or venue operations with direct security accountability background

What we offer

  • Work in a high-profile and culturally significant public environment
  • Be part of a technology-enabled security operation
  • Access ongoing training and upskilling through our internal RTO
  • Explore genuine career progression across venues, events, and critical infrastructure
  • Join a growing national company that values professionalism, inclusion, and long-term development
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