Security Services Engineer Job at NTT DATA (Mumbai)

Security Services Engineer

The Security Remote Field Service Engineer (L2) is a developing engineering role...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
customer service orientated and pro-active thinking
problem solver who is highly driven and self-organized
good attention to detail
good analytical and logical thinking
excellent spoken and written communication skills
team player with the ability to work well with others and in group with colleagues and stakeholders
degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
identifies and resolves problems following agreed procedures
carries out agreed maintenance tasks
ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
prioritises and diagnoses incidents according to agreed procedures
investigates causes of incidents and seeks resolution
escalates unresolved incidents and follows up until incident is resolved

Fulltime

Sr Professional Services Security Engineer - Focused Services (Cortex Cloud)

You will work firsthand with our valued customers to address their complex post-...

Location

Israel , Tel Aviv-Yafo

Salary:

Not provided

IAG GBS

Expiration Date

Until further notice

Requirements

5+ years of hands-on technical knowledge in support, troubleshooting, and customer-facing environments
Experience as a Professional Services engineer, handling deployment, implementation, and integration projects for customers
Solid understanding of cloud infrastructure, security processes, and core concepts across AWS, Azure, and GCP
Strong knowledge of operating systems, virtual machines, and containers
Solid understanding of networking fundamentals: TCP/IP, DNS, IP routing, and security protocols/procedures (HTTP/HTTPS, IPSec, NAT)
Experience with containers and orchestrators (Openshift, Kubernetes, Docker), CI/CD pipelines, Terraform, Ansible, container registries, serverless environments
Basic to intermediate Linux skills, including filesystem navigation, user and permission management, log analysis, networking commands (curl, wget, tcpdump), system monitoring, and basic shell scripting
Familiarity with scripting and configuration formats: Python, JSON, YAML, and Bash
Strong consulting, project management, time management, and organizational skills
Proven ability to act as a trusted advisor, delivering business value and interacting effectively with technical and non-technical stakeholders

Job Responsibility

Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution
Work shoulder to shoulder with the Sales and Sales Engineering Teams

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items
mental and financial health resources
personalized learning opportunities

Fulltime

Security Services Engineer (L2)

The Security Remote Field Service Engineer (L2) is a developing engineering role...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Good attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Senior Security Services Engineer

The Senior Security Engineer guides other security engineers and leads in the de...

Location

Australia , New South Wales

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Architectural Proficiency: Expert-level knowledge of security tool integration (SIEM, EDR, CNAPP, Vulnerability Management) and the ability to align these tools with enterprise-wide security architecture
Security Governance & Standards: Deep understanding of industry frameworks (NIST, ISO27001) and the ability to define 'Gold Standard' configurations for a large-scale enterprise
6+ years’ experience in an Engineering role is essential
Previous experience working with native security capability within cloud platforms like: Azure, GCP & AWS
Exposure in system administration with operating systems common to enterprise (Windows, Linux & MAC)
Broad knowledge and confidence of a number of security applications and tools
Exposure to SIEM technologies and respective query language
Experience in the various stages of Incident Response
Strong understanding of information security
Strong understanding of networking and protocols

Job Responsibility

Strategic Engineering Leadership: Lead the technical design and architectural integration of security products (SIEM, EDR, CNAPP, CASB, etc.), ensuring they align with the long-term Cyber Security roadmap and Woolworths standards
Mentorship & Technical Guidance: Providing architectural guardrails and acting as a sounding board, allowing Engineers the autonomy to lead their own assigned projects while ensuring alignment with the broader strategy
Security Architecture Collaboration: Liaise between the Security Architecture team and the Engineering team, translating high-level designs into executable engineering work packages
Advanced Problem Solving: Serve as the final escalation point for the most complex 3rd level technical issues, conducting root-cause analysis and driving vendor relationships to resolve critical product defects
Standardization & Governance: Define and govern the 'Gold Standard' for security controls across Cloud and On-Prem environments, ensuring automation and GitOps workflows follow best practices
Capability Evaluation: Lead Proof of Concepts (PoC) and technical assessments for emerging technologies, making authoritative recommendations on tool selection and business fit
Continuous Posture Improvement: Proactively identify gaps in the security environment and initiate engineering projects to mitigate emerging threats, rather than solely reacting to incidents
Stakeholder Management: Effectively communicate technical risks and project statuses to the Product Manager and broader

What we offer

Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families

Fulltime

Security Services Engineer (L2)

Make an impact with NTT DATA Join a company that is pushing the boundaries of wh...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Good attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Security Services Engineer (L2)

The Security Remote Field Service Engineer (L2) is a developing engineering role...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Good attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Security Services Engineer (L2)

The Security Remote Field Service Engineer (L2) is a developing engineering role...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Good attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Security Services Engineer (L2)

The L2 Network Security Engineer is responsible for the operational management, ...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Monitor and analyze firewall and IPS logs to detect and respond to security threats and anomalies
Analyze reports from malware sandboxing systems to identify zero-day threats and advanced persistent threats (APTs)
Monitor Anti-DDoS mitigation systems to protect the bank's services from volumetric & application-layer attacks
Integrate sandboxing alerts with incident response workflows and threat intelligence platforms
Provide expert-level troubleshooting for complex firewall- and IPS-related issues
Manage and implement firmware upgrades and security patches for NGFW devices
Administer and manage web proxy infrastructure and content filtering policies
Troubleshoot web connectivity and protocol issues (e.g., HTTP, HTTPS, SSL) and analyze related logs
Participate in testing and validating the effectiveness of Anti-DDoS protections
Knowledge of malware analysis and sandboxing concepts

Job Responsibility

Monitor and analyze firewall and IPS logs to detect and respond to security threats and anomalies
Analyze reports from malware sandboxing systems to identify zero-day threats and advanced persistent threats (APTs)
Monitor Anti-DDoS mitigation systems to protect the bank's services from volumetric & application-layer attacks
Integrate sandboxing alerts with incident response workflows and threat intelligence platforms
Provide expert-level troubleshooting for complex firewall- and IPS-related issues
Manage and implement firmware upgrades and security patches for NGFW devices
Administer and manage web proxy infrastructure and content filtering policies
Troubleshoot web connectivity and protocol issues (e.g., HTTP, HTTPS, SSL) and analyze related logs
Participate in testing and validating the effectiveness of Anti-DDoS protections
Act as a key player in incident response, participating in P1/P2 bridge calls and driving network-related incidents to resolution

Fulltime

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Security Services Engineer

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