Security Services Engineer (L2) Job at NTT DATA (Kolkata)

Security Services Engineer (L2)

The Security Remote Field Service Engineer (L2) is a developing engineering role...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Good attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Security Services Engineer (L2)

Make an impact with NTT DATA Join a company that is pushing the boundaries of wh...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Good attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Security Services Engineer (L2)

The Security Remote Field Service Engineer (L2) is a developing engineering role...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Good attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Security Services Engineer (L2)

The L2 Network Security Engineer is responsible for the operational management, ...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Monitor and analyze firewall and IPS logs to detect and respond to security threats and anomalies
Analyze reports from malware sandboxing systems to identify zero-day threats and advanced persistent threats (APTs)
Monitor Anti-DDoS mitigation systems to protect the bank's services from volumetric & application-layer attacks
Integrate sandboxing alerts with incident response workflows and threat intelligence platforms
Provide expert-level troubleshooting for complex firewall- and IPS-related issues
Manage and implement firmware upgrades and security patches for NGFW devices
Administer and manage web proxy infrastructure and content filtering policies
Troubleshoot web connectivity and protocol issues (e.g., HTTP, HTTPS, SSL) and analyze related logs
Participate in testing and validating the effectiveness of Anti-DDoS protections
Knowledge of malware analysis and sandboxing concepts

Job Responsibility

Monitor and analyze firewall and IPS logs to detect and respond to security threats and anomalies
Analyze reports from malware sandboxing systems to identify zero-day threats and advanced persistent threats (APTs)
Monitor Anti-DDoS mitigation systems to protect the bank's services from volumetric & application-layer attacks
Integrate sandboxing alerts with incident response workflows and threat intelligence platforms
Provide expert-level troubleshooting for complex firewall- and IPS-related issues
Manage and implement firmware upgrades and security patches for NGFW devices
Administer and manage web proxy infrastructure and content filtering policies
Troubleshoot web connectivity and protocol issues (e.g., HTTP, HTTPS, SSL) and analyze related logs
Participate in testing and validating the effectiveness of Anti-DDoS protections
Act as a key player in incident response, participating in P1/P2 bridge calls and driving network-related incidents to resolution

Fulltime

Security Managed Services Engineer (L2)

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support, communicating effectively with other teams and clients
Execute changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Audit incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports
Assist L1 Security Engineers with triage and troubleshooting, and support project work when required
Contribute to the change management process ensuring thorough documentation, planning and execution of maintenance activities.

Fulltime

Security Managed Services Engineer (L2)

The Security Managed Services Engineer (L2) is a developing engineering role, re...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
CCNA certification in must
Moderate level of relevant managed services experience handling Security Infrastructure
Moderate level of knowledge in ticketing tools preferably Service Now
Moderate level of working knowledge of ITIL processes
Moderate level of experience working with vendors and/or 3rd parties

Job Responsibility

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Fulltime

New

Security Managed Services Engineer (L2)

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Identify issues and errors early on, log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommending improvements
Contribute to trend analysis reports to identify automation opportunities

Fulltime

Security Managed Services Engineer L2

The Security Managed Services Engineer L2 plays a crucial role in managing and t...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

4-6 years of relevant experience
expertise in technologies such as Palo Alto and DDoS mitigation
bachelor's degree in Computer Science or Information Technology
certifications like CEH and CCNA

Job Responsibility

managing and troubleshooting network security systems
monitoring security incidents
implementing changes
ensuring the protection of sensitive data

Select Country

Security Services Engineer (L2)

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Security Services Engineer (L2)

Security Services Engineer (L2)

Security Services Engineer (L2)

Security Services Engineer (L2)

Security Services Engineer (L2)

Security Managed Services Engineer (L2)

Security Managed Services Engineer (L2)

Security Managed Services Engineer (L2)

Security Managed Services Engineer L2

Our AI answers in your language