CrawlJobs Logo

Security Services Engineer (L2)

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Kolkata

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Security Remote Field Service Engineer (L2) is a developing engineering role, operating in region, and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Job Responsibility:

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Documents and closes resolved incidents according to agreed procedures
  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs)
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application
  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures
  • Identifies problems and errors prior to or when they occur
  • Logs all such incidents in a timely manner with the required level of detail with all the necessary
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution

Requirements:

  • Developing knowledge of technical documentation
  • Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
  • Customer service orientated and pro-active thinking
  • Problem solver who is highly driven and self-organized
  • Good attention to detail
  • Good analytical and logical thinking
  • Excellent spoken and written communication skills
  • Team player with the ability to work well with others and in group with colleagues and stakeholders
  • Degree or relevant qualification in Information Technology or Computing or a related field
  • Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as (but not limited to) CCNP, JNCIP, ACCP, PCNSP, CCSP etc
  • Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc
  • Moderate level experience in technical support to clients
  • Moderate level experience in diagnosis and troubleshooting
  • Moderate level experience providing remote support in Security technologies
  • Moderate level experience in relevant technology

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Security Services Engineer (L2)

Systems Engineer (L2) – Managed Services

The Systems Engineer (L2) supports the deployment, maintenance, and optimization...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
zazz.io Logo
Zazz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–6 years in MSP or IT Infrastructure Operations
  • Practical experience managing Microsoft 365 (Exchange, Intune, Defender, Purview)
  • Familiarity with Google Workspace Admin Console and DLP/security controls
  • Exposure to Addigy / Jamf for Apple device management
  • Basic understanding of Augmentt for SaaS visibility
  • Working knowledge of NinjaOne RMM, automation scripting (PowerShell / Bash)
  • Experience with Axcient x360Cloud / x360Recover or similar backup tools
  • Understanding of MFA, SSO, and Conditional Access fundamentals
  • Tools Ecosystem: NinjaOne, Microsoft 365 Admin Center, Intune, Defender, Purview, Google Workspace Admin Console, Addigy, Jamf, Augmentt, Axcient x360Cloud, BitTitan / SkyKick, IT Glue, Zoho Vault, PowerShell, Teams, SharePoint
Job Responsibility
Job Responsibility
  • Assist in configuring and hardening M365 tenants — MFA, Conditional Access, Purview DLP, Secure Score follow-up actions
  • Support Google Workspace administration — MFA setup, Drive DLP, Gmail security (SPF/DKIM/DMARC)
  • Perform mailbox and Drive migrations using BitTitan, SkyKick, or equivalent tools
  • Maintain tenant documentation and update configuration logs in IT Glue / Zoho Vault
  • Deploy and manage Windows, macOS, and iOS devices using: Intune (Endpoint Manager) — compliance, patching, and app deployment
  • Addigy / Jamf — Apple device enrollment, patching, and monitoring
  • Ensure Defender AV/EDR protection is active and reporting correctly
  • Execute automation jobs in NinjaOne and basic PowerShell / Bash scripts
  • Support SSO configuration and integrations under guidance from L3 — using Entra ID (Azure AD) or Google Identity
  • Assist with SAML / OAuth app connections and MFA enablement for SaaS platforms
  • Fulltime
Read More
Arrow Right

Technology Services Engineer – Data Protection & Disaster Recovery

Immediate need for a Data Protection & Disaster Recovery Technical Services Engi...
Location
Location
United States , Alpharetta, Georgia
Salary
Salary:
Not provided
tier4group.com Logo
Tier4 Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in an MSP setting focused on backup/DR and Windows server environments
  • Deep Veeam proficiency
  • Solid grounding in Windows Server/AD, virtualization (preferably Hyper-V, working knowledge of VMware), storage (SMB/NFS, iSCSI), networking basics, and change control
  • PowerShell and basic API/JSON skills to automate deployments, checks, and reports
  • Security & compliance mindset: RBAC/least privilege, MFA, encryption in transit/at rest, audit artifacts for SOC 2/HIPAA
  • Excellent documentation and incident communications
  • willing to support maintenance windows/on-call
Job Responsibility
Job Responsibility
  • Own backup, restore, and resiliency outcomes for all MSP clients
  • act as the primary technical liaison for backup/DR platforms and service delivery
  • Veeam platform ownership: design, configure, and maintain Veeam Backup & Replication (SOBR, backup copy, replication, Instant Recovery, SureBackup labs)
  • manage repositories, retention, encryption, and job health
  • Immutable off-site copies: build and operate (bucket policies, retention/immutability, lifecycle/usage controls) as the off-site tier
  • Monitoring & compliance reporting: implement and tune end-to-end success/failure monitoring, alerting/escalation, daily health checks, and compliance evidence packs
  • 3-2-1 architectures: design and run three-copy / two-media / one off-site strategies using NAS appliances (QNAP/Synology) for local copy and off-site
  • document RPO/RTO per workload
  • Recovery testing & documentation: execute regular restore drills (file/VM/app-item, Instant Recovery, SureBackup verification), record results, and maintain DR runbooks with clear owners and contact trees
  • Incident response & escalation: lead backup/restore and DR events (containment, comms, status cadence, executive updates), perform RCA, and drive corrective and preventive actions
What we offer
What we offer
  • Competitive salary
  • comprehensive benefits (medical, dental, vision, life, disability, 401(k) match)
  • robust PTO
  • Fulltime
Read More
Arrow Right

L2 Network Engineer

Hewlett Packard Enterprise is seeking a skilled L2 Network Engineer to support h...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of LAN and WLAN networking protocols and technologies, including switching, routing and security
  • hands-on experience with Aruba Central, Security Service Edge (SSE), and ClearPass, focusing on network security, wireless infrastructure, and network management solutions
  • Excellent verbal and written communication skills
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem-solving skills
  • Software and hardware knowledge of VMware, computing, and storage
  • Ability to mentor new agents and contribute to technical action plans
  • Industry Experience 5-8 years in managing the aspects of remote delivery in the professional services delivery
  • In-depth knowledge of Aruba Network switches, features, and functionalities
  • Well recognized industry certifications beneficial, ACMX, CCIE/CWNP preferred
Job Responsibility
Job Responsibility
  • Provide expert-level support for complex network issues, collaborating with cross-functional teams to resolve problems promptly
  • Perform initial diagnosis and basic troubleshooting of port connectivity issues, link flaps, and device status
  • Coordinate with vendors or OEM TAC (Aruba/HPE) for RMA or known issue identification
  • Support routine tasks such as patch management, backups, and firmware checks under supervision
  • Assist in maintaining physical network infrastructure
  • Stay updated on Aruba OS-CX CLI basics and assist in minor configuration verifications
  • Help in root cause analysis of defects/issues and facilitate product release/roll-out
  • Work closely with development teams to identify and resolve problems.
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development opportunities
  • Inclusive work culture.
  • Fulltime
Read More
Arrow Right

Service Desk Senior Engineer

Sopra Steria, a leading tech player in Europe with 50,000 employees across 30 co...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
  • Excellent communication skills (written & verbal)
  • Language - English & French
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Advise users on the appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
Job Responsibility
Job Responsibility
  • Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
  • Log details of all incidents and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL, the company’s quality management system
  • Log all calls in the Service Desk Call Logging system
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels.
What we offer
What we offer
  • Inclusive and respectful work environment
  • Positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Service Desk Junior Engineer

Service Desk Junior Engineer to handle calls, emails, chats, incidents, and prob...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
  • Excellent communication skills (written & verbal)
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Advise users on the appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Provide essential online security advice and support
Job Responsibility
Job Responsibility
  • Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
  • Log details of all incidents and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL, the company’s quality management system
  • Log all calls in the Service Desk Call Logging system
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
What we offer
What we offer
  • Inclusive work environment
  • Open to people with disabilities
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

L2/L3 Support Engineer

Responsible for designing, implementing, and supporting advanced network segment...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of L2–L7 network traffic flows, ports, and protocols
  • Proficiency in packet analysis (Wireshark, tcpdump)
  • Expertise in Zero Trust Architecture & application dependency mapping
  • Hands-on with Illumio PCE and Octoflow
  • Experience with DevSecOps integration (CyberArk, Vault, CipherTrust)
  • Solid knowledge of PKI & related tools
Job Responsibility
Job Responsibility
  • Analyze L2–L7 traffic flows
  • perform packet capture/analysis (Wireshark, tcpdump)
  • Manage ports, protocols, and service communications for secure segmentation
  • Conduct application dependency mapping and align with Zero Trust principles
  • Deploy and manage Illumio PCE for workload visibility, policy creation, and enforcement
  • Utilize Octoflow for investigation and policy automation
  • Integrate secrets and certificate management (CyberArk, Vault, HSM-CipherTrust, PKI/Forgerock)
  • Troubleshoot complex segmentation/security issues
  • support design & architecture discussions
  • Document network architectures, segmentation policies, and troubleshooting procedures
What we offer
What we offer
  • Inclusive work environment
  • Commitment to diversity
  • Open positions for people with disabilities
  • Opportunity to work with a major tech player
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right