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Rackspace is hiring for a Service Delivery Manager with a background in security to support our strategic customers. As a Security SDM, you’ll be managing global managed security services accounts.
Job Responsibility:
Manage stakeholder relationships and deliver monthly reporting for them
Produce data tracking and budget scope reporting for senior management
Analyze cybersecurity/DevSecOps frameworks using dashboarding and internal tools
Oversee the SOC operational processes and ensure that security compliance/governance is maintained
Use security data, monitoring tools, and threat intelligence to inform insights and build the big picture
Lead customer initiatives, applying expertise and best management of all customer escalations and service issues
Support senior management with the required decision-making on security initiatives and solutions
Help teams with cross functional and interim – term development and transformation. Aid their transformation and implementation of cybersecurity initiatives
Assist with various Cyber technical initiatives, including NIST and ISO framework rollout and certification
Requirements:
Bachelor’s degree in computer science or a relatable field of study is preferred
High school diploma is required
Prefer candidates who have a cyber security certification such as either CISSP or ITIL V4
Must be proficient in both written and verbal communication using both the English and Spanish languages
Experience of managing the delivery of Security based managed services
Experience managing multiple accounts and stakeholders simultaneously
Experience of working with a combination of the following tools is essential: Azure Security Centre and Sentinel, Service Now, Power BI, Qualis, CrowdStrike, Microsoft Sentinel