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Security Senior Service Technician

United States, Santa Ana 35.00 - 45.00 USD / Hour · Job Posted May 04, 2026
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Job Description

The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. As a Security Senior Service Technician, this person is expected to be a highly proactive and skilled individual and, at all times, maintain performance consistent with Allied Universal Technology Services' core values.

Job Responsibility

  • Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to: (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
  • Troubleshoot system installations in a such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards
  • identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
  • Apply all necessary documentation for tracking of service-related issues
  • Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
  • Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
  • Establish and maintain effective working relationships with both internal and external customers
  • Provide phone and on-line remote diagnostic support
  • Drive to commercial client sites, with a company-issued vehicle to perform service
  • Perform other duties as assigned by leadership

Requirements

  • High School Degree, Vocational School or equivalent required
  • 5+ years of field experience
  • Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
  • Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
  • Understanding of Windows operating systems and overall IT network topology
  • Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
  • Ability to meet deadlines and work in a fast-based environment with minimum direction
  • Good communication skills for effective interaction with internal & external customers
  • Available for scheduled "on-call" duties to respond to emergency service calls
  • Strong troubleshooting skills, mechanical and electronic aptitude
  • Capable of lifting up to 50lbs and work on ladder heights of up to 16'
  • Be able to work independently or as a member of a team
  • Good verbal and written communication skills

What we offer

  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • $35-45 /hr
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time is offered at an accrual rate of 3.08 hours biweekly

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