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Security Senior Service Technician

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Allied Universal®

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Location:
United States , Wilmington

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Contract Type:
Not provided

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Salary:

32.00 - 50.00 USD / Hour

Job Description:

The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems.

Job Responsibility:

  • Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
  • Troubleshoot system installations to identify issues and apply effective resolution
  • Identify and repair physical security systems to ensure operability and compliance
  • Apply all necessary documentation for tracking of service-related issues
  • Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
  • Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
  • Establish and maintain effective working relationships with both internal and external customers
  • Provide phone and on-line remote diagnostic support
  • Drive to commercial client sites, with a company-issued vehicle to perform service
  • Perform other duties as assigned by leadership

Requirements:

  • High School Degree, Vocational School or equivalent required
  • 5+ years of field experience
  • Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
  • Understanding of Windows operating systems and overall IT network topology
  • Ability to meet deadlines and work in a fast-based environment with minimum direction
  • Good communication skills for effective interaction with internal & external customers
  • Available for scheduled “on-call” duties to respond to emergency service calls
  • Strong troubleshooting skills, mechanical and electronic aptitude
  • Capable of lifting up to 50lbs and work on ladder heights of up to 16’
  • Be able to work independently or as a member of a team
  • Good verbal and written communication skills

Nice to have:

Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

What we offer:
  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Company-issued vehicle

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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