This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems.
Job Responsibility:
Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
Troubleshoot system installations to identify issues and apply effective resolution
Identify and repair physical security systems to ensure operability and compliance
Apply all necessary documentation for tracking of service-related issues
Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
Establish and maintain effective working relationships with both internal and external customers
Provide phone and on-line remote diagnostic support
Drive to commercial client sites, with a company-issued vehicle to perform service
Perform other duties as assigned by leadership
Requirements:
High School Degree, Vocational School or equivalent required
5+ years of field experience
Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
Understanding of Windows operating systems and overall IT network topology
Ability to meet deadlines and work in a fast-based environment with minimum direction
Good communication skills for effective interaction with internal & external customers
Available for scheduled “on-call” duties to respond to emergency service calls
Strong troubleshooting skills, mechanical and electronic aptitude
Capable of lifting up to 50lbs and work on ladder heights of up to 16’
Be able to work independently or as a member of a team
Good verbal and written communication skills
Nice to have:
Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI