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Provides security services with a customer-service approach. Performs patrols, responds to emergencies and workplace violence, investigates incidents, and liaises with law enforcement to ensure the safety and security of the medical center.
Job Responsibility:
Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security.
Prevents, responds to, and investigates workplace violence.
Serves as a primary resource for de-escalation, utilizing use of force when necessary.
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations
physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
Performs liaison rounding duties to cultivate close partnerships with all departments and units.
Liaisons with federal, state, and local law enforcement and first responder agencies.
Maintains current Department training standards.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
Requirements:
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
For North Carolina teammates, an Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained through training and competency assessments.
Stop the Bleed Certification must be obtained within 1 year of hire date.
A valid driver’s license issued by the Division of Motor Vehicle.
Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
High school graduate or GED
Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.
Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course.
Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).
Nice to have:
Behavioral Threat Assessment knowledge
Use of Force Review
Crime through environmental design awareness
Ability to present material and facilitate meetings
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs