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Security Safety Lead

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Advocate Health Care

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Location:
United States , Milwaukee

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

24.10 - 36.15 USD / Hour
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Job Description:

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.

Job Responsibility:

  • Provides security services with a customer-service approach
  • Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities
  • Prevents, responds to, and investigates workplace violence
  • Serves as a primary resource for de-escalation, utilizing use of force when necessary
  • Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes
  • Schedules public safety staff
  • Makes decisions regarding the dispositions of apprehension/arrest cases
  • Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery
  • Performs key responsibilities to plan, prevent, practice, and respond to emergencies
  • Responds immediately to emergency and crisis situations
  • Investigates incidents that occur on Advocate Health property and completes timely and accurate reports
  • Performs liaison rounding duties to cultivate close partnerships with all departments and units
  • Delivers security awareness education to team members
  • Liaisons with federal, state, and local law enforcement and first responder agencies
  • Coordinates emergency response planning and practice with other Departments and Units
  • Performs initial performance coaching and acts as a resource to correct or improve individual performance
  • Serves as the primary internal trainer for the Department
  • Maintains current Department training standards
  • Assists with exterior traffic and crowd control
  • Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred
  • Completes patrolling with a community-oriented approach

Requirements:

  • Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role
  • For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services must be obtained within 1 year and maintained through training and competency assessments
  • NIMS Compliance Certification
  • Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
  • Must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire
  • Stop the Bleed Certification must be obtained within 1 year of hire date
  • A valid driver’s license
  • Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter
  • High school graduate or GED
  • Typically requires 5 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property
  • Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter
  • Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course

Nice to have:

  • Behavioral Threat Assessment knowledge
  • Use of Force Review
  • Crime through environmental design awareness
  • Ability to present material and facilitate meetings
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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