Security Response & Emergency Representative

• Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures
• Review, prioritize, and distribute work to meet deadlines and goals
• Perform moderately complex and time-sensitive security, operational, and customer support tasks
• Respond and resolve alarm system maintenance needs and security situations that arise in workplace
• Receive direction from supervisor and escalate non-routine questions to more experienced staff through on-site collaboration
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center analysts, and vendors
• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures

1+ year of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Call center experience demonstrated through work or military experience
• Experience in crisis management communications
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Basic knowledge and understanding of emergency procedures and handling emergency situations