Security Response & Emergency Representative

• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• assist in obtaining the initial information for all reported events or incidents
• perform work to meet service level agreements, deadlines, and goals within an open seating team environment
• regularly receive direction from supervisor and escalate questions to more experienced staff
• work collaboratively with Security Response Center representatives and management to process security-related alarm events
• process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities
• regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents
• draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel

6+ months of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Call center experience demonstrated through work or military experience
• experience in crisis management communications
• ability to provide strong customer service while actively listening and responding in an appropriate manner
• basic knowledge and understanding of emergency procedures and handling emergency situations

• Equal opportunity employer
• accommodation for applicants with disabilities
• drug-free workplace