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Provides MAG staff and guests with a superior customer service experience while safeguarding the integrity of MAG's exhibitions and irreplaceable art collection. Welcomes staff, guests and vendors and relays information and direction of routine and limited nature. Performs time sensitive rounds to observe and contribute to a safe and secure environment for museum members, guests, volunteers, staff, collections, facilities and grounds.
Job Responsibility:
Delivers exceptional customer service experience to museum guests
Gains knowledge of art collection, museum activities and special events to effectively answer questions and direct guests
Observes and protects the art collection by patrolling assigned areas
Works closely with UR Public Safety and MAG Facilities Director to ensure safe and smooth operations
Reports unusual behavior and injuries to UR Public Safety Officer
Has awareness of the physical building and report problems
Tactfully enforces and explains Museum rules
Defuses disturbances without interrupting the orderly flow of museum business
Maintains a professional demeanor under pressure
Develops and maintains positive working relationships
Assists with safe evacuation during emergencies
Distributes and secures employee keys
Maintains sign in/out key logs
Monitors surveillance cameras for suspicious activity
Signs for packages and artwork
Monitors building equipment controls
Required to work weekends, some evenings, some holidays, and Clothesline Festival
Requirements:
High School diploma or GED completion required
Prior experience in customer service preferred
Excellent communication and interpersonal skills required