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University of Rochester Logo University of Rochester · -

Security representative

United States of America, Rochester 17.43 - 24.40 USD / Hour · Job Posted February 21, 2026
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Job Description

Provides MAG staff and guests with a superior customer service experience while safeguarding the integrity of MAG's exhibitions and irreplaceable art collection. Welcomes staff, guests and vendors and relays information and direction of routine and limited nature. Performs time sensitive rounds to observe and contribute to a safe and secure environment for museum members, guests, volunteers, staff, collections, facilities and grounds.

Job Responsibility

  • Delivers exceptional customer service experience to museum guests
  • Gains knowledge of art collection, museum activities and special events to effectively answer questions and direct guests
  • Observes and protects the art collection by patrolling assigned areas
  • Works closely with UR Public Safety and MAG Facilities Director to ensure safe and smooth operations
  • Reports unusual behavior and injuries to UR Public Safety Officer
  • Has awareness of the physical building and report problems
  • Tactfully enforces and explains Museum rules
  • Defuses disturbances without interrupting the orderly flow of museum business
  • Maintains a professional demeanor under pressure
  • Develops and maintains positive working relationships
  • Assists with safe evacuation during emergencies
  • Distributes and secures employee keys
  • Maintains sign in/out key logs
  • Monitors surveillance cameras for suspicious activity
  • Signs for packages and artwork
  • Monitors building equipment controls
  • Required to work weekends, some evenings, some holidays, and Clothesline Festival

Requirements

  • High School diploma or GED completion required
  • Prior experience in customer service preferred
  • Excellent communication and interpersonal skills required
  • Microsoft/Outlook skills preferred
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