Security Representative Job at Fidelity Investments (Boston)

Job Description

Become a Security Representative at Fidelity Investments and join a team that values safety, collaboration, and top-notch performance! This outstanding opportunity enables you to work in a dynamic setting where your skills and devotion will help uphold a secure and inviting environment for all. As a Security Representative, you will have a pivotal role in delivering top-tier customer service and security operations that showcase our dedication to outstanding performance. You will be required to work 12-hour rotating shifts including days, nights, weekends and holidays to meet business needs.

Job Responsibility

Performing first-responder rescue activities in medical or facility emergency situations, acting as the primary decision maker or incident commander as needed
Applying life safety equipment like fire extinguishers, first aid supplies, and radios
Demonstrating a composed and thoughtful attitude in high-pressure situations, while also being capable of prolonged periods of walking or standing in one place
Greeting visitors and associates, ensuring a professional appearance and demeanor while following security protocols
Facilitating access control, life safety solutions, and proactive incident management and mitigation
Delivering customer-centric experiences when interacting with visitors, vendors, associates, and customers, ensuring compliance with company standards and policies
Taking the initiative to conduct inspections, assessments, and reviews to guarantee the functionality of security and life safety equipment
Providing direct and ongoing support to associates and guests requiring accommodations or experiencing external threats impacting workspace safety
Monitoring threat intelligence and understanding how internal and external risk environments impact site security procedures
Conducting focused patrols on foot or by vehicle within assigned areas of responsibility
Conducting regular inspections, audits, and reviews to verify the functionality of security equipment and the safety of workspaces
Applying electronic and mechanical devices to monitor, record, and report abnormal conditions
Producing accurate reports and records of activity and incidents

Requirements

A Bachelor's degree or equivalent experience is strongly preferred, though equivalent life/work experience (such as military service) will be considered
1-3 years of prior experience in security, customer service, or hospitality
Familiarity with current security technology and systems, with basic computer proficiency
Understanding of physical security principles
Ability to build and maintain relationships in a business setting
Diligent, capable of adhering to standard operating procedures
Demonstrated ability to exercise good judgment under ambiguous circumstances
Ability to function autonomously and collaboratively within a team setting
Proficiency in common computer software and the capability to acquire knowledge of specialized programs/applications

What we offer

Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

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