CrawlJobs Logo

Security Remote Technical Support Engineer

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Bangalore

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Security Remote Technical Support Engineer (L3) is an advanced engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Job Responsibility:

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Documents and closes resolved incidents according to agreed procedures
  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs)
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application
  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution
  • Creation of knowledge articles in incident diagnosis/resolution and assist with updating as and when required
  • Upgrades skills and enhance knowledge on latest products and technologies and complete required Certification

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Security technologies
  • Seasoned experience in relevant technology
  • Knowledge of technical documentation
  • Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus
  • Customer service orientated and pro-active thinker
  • Problem solver who is highly driven and self-organized
  • Great attention to detail
  • Good analytical and logical thinker
  • Excellent spoken and written communication skills
  • Team player with the ability to work well with others and in group with colleagues and stakeholders

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Security Remote Technical Support Engineer

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/Designing/implementing IP networks
  • Extensive experience in troubleshooting, implementation and support of large IP networks
  • Support for Juniper’s products (mainly EX/QFX series)
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management.
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Sr. Technical Support Engineer, USG, Strata

You will work firsthand with our valued Public Sector customers, supporting thei...
Location
Location
United States , Plano
Salary
Salary:
108800.00 - 176000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients
  • Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching
  • Understanding of packet flow across multiple OSI layers
  • Extensive experience troubleshooting Remote Access VPN solutions
  • Ability to independently debug broad, complex, and unique networks with mixed media and protocols
  • Proficiency with network troubleshooting tools
  • Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
  • Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred
  • BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience—or equivalent military experience
Job Responsibility
Job Responsibility
  • Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
  • Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
  • Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
  • Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
  • Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
  • Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
  • Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
  • Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
  • File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
  • Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
What we offer
What we offer
  • Restricted stock units
  • Bonus
Read More
Arrow Right

Onsite Technical Support Engineer

This role will help advance collaboration at Atlassian, initially helping to del...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Over 4 years of experience in a corporate IT organization, specifically in Workplace Technologies (including laptops, printers, conference rooms, background music, digital signage, town hall spaces)
  • Expert-level understanding of video conferencing technologies, including Zoom, Zoom Rooms, Neat video conferencing hardware, training rooms, town hall spaces, QSYS, and other audio/visual solutions
  • A strong passion for workplace technologies
  • Experience with IT/AV office builds, maintenance, and refreshes
  • Solid understanding of wifi, network protocols and best practices
  • Ability to manage small projects
  • A commitment to continuously improving products and processes
  • The ability to act as a local technology subject matter expert
  • Awareness of security practices and precautions
  • Excellent documentation skills
Job Responsibility
Job Responsibility
  • Deploying and managing the functionality of desktop equipment, conference rooms, town hall spaces, background music services and digital signage
  • Ensuring that all systems are operational and that new setups are ready for success from day one
  • Coordinating with integrators and vendors for builds, refreshes, and maintenance
  • Managing relationships with internal teams, integrators vendors and technicians, serving as the first point of contact for local troubleshooting and system repairs
  • Being a driving force on future expansions and enhancements, guiding our local vendors and partners
  • Helping plan and manage the AV component of local team gatherings, executive visits and occasional major online shows and events using Zoom Webinars and related technologies, usually remotely
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Fulltime
Read More
Arrow Right

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...
Location
Location
United States , Seattle
Salary
Salary:
163500.00 - 262700.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • 7+ years of experience in technical support, with a significant focus on supporting executive-level clients
  • Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
  • Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
  • Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
  • Excellent communication (written and verbal), interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and discretion
  • Experience with IT security best practices and protocols
Job Responsibility
Job Responsibility
  • Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
  • Proactively anticipate and address potential technical issues before they impact executive productivity
  • Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
  • Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
  • Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
  • Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
  • Provide remote support using various tools and technologies
  • Travel occasionally to provide on-site support as needed
  • Maintain a high level of confidentiality and discretion regarding sensitive information
  • Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Executive Support Engineer

We are seeking a proactive and skilled Technical Support Engineer to provide ded...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
  • 3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred
  • Solid understanding of operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
  • Experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), and video conferencing solutions (e.g., Zoom, Webex)
  • Strong troubleshooting and problem-solving skills with the ability to identify and resolve technical issues efficiently
  • Excellent communication (written and verbal), interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and discretion
  • Basic understanding of IT security best practices
Job Responsibility
Job Responsibility
  • Provide direct technical support to executive-level users across various devices (laptops, desktops, mobile devices, tablets) and operating systems (Windows, macOS, iOS, Android)
  • Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems
  • Manage and prioritize support requests, ensuring timely resolution and clear communication with executives
  • Assist in the setup and configuration of new devices and software for executive users
  • Document technical issues and resolutions in a clear and concise manner
  • Collaborate with other IT teams to escalate and resolve complex technical issues
  • Provide remote support using various tools and technologies
  • Maintain a high level of confidentiality and discretion regarding sensitive information
  • Provide basic training and guidance to executives on commonly used technologies and applications
  • Assist in maintaining an inventory of executive IT equipment
What we offer
What we offer
  • health coverage, paid volunteer days, wellness resources
  • Fulltime
Read More
Arrow Right

Senior Security Engineer

The Senior Security Engineer will provide hands-on technical leadership within t...
Location
Location
United Kingdom , Leeds; Thame
Salary
Salary:
65000.00 - 75000.00 GBP / Year
pexa.co.uk Logo
PEXA UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proactive, can-do attitude to get things done quickly and efficiently
  • Strong collaboration and communication skills
  • Willingness to contribute ideas to the security programme
  • Demonstratable first-hand experience in achieving organisational adherence to security best practices
  • Experience in the practical protection of a remote working laptop estate and SaaS cloud solutions
  • Experience in identity and access management solutions
  • Experience in device business automation and updates
  • Experience in the security aspects of cloud web application hosting and defence measures like WAF
Job Responsibility
Job Responsibility
  • Maintenance and Operational Security: Ensure all security solutions remain operationally effective
  • Ensure technical teams timely patch applications, systems, software, and hardware
  • Maintain and audit secure configurations for devices, applications, and cloud environments
  • Access Control and Identity Management: Conduct regular user and privileged account reviews
  • Manage and monitor Privileged Identity Management (PIM) profiles and elevated access accounts
  • Coordinate with IT and HR for onboarding/offboarding
  • Tool, Infrastructure, and Encryption Management: Maintain and optimise security infrastructure and tools
  • Oversee encryption key and certificate management
  • Work with vendors and internal teams to ensure tools remain current
  • VPN, Network & Firewall Security: Design, configure, and maintain secure VPN and Zero-Trust network solutions
What we offer
What we offer
  • Your growth: We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools
  • Your wellness: We care about your holistic wellbeing
  • Your work/life blend: We want to help you create your ideal work/life blend
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy