Security Remote Technical Support Engineer (L3) Job at NTT DATA (Bangalore)

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science
3+ years of experience supporting/Designing/implementing IP networks
Extensive experience in troubleshooting, implementation and support of large IP networks
Support for Juniper’s products (mainly EX/QFX series)
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management.

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

L3 Linux Engineer SME

This role involves providing advanced level technical support for Linux products...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong knowledge in installing, configuring, troubleshooting and administration of all flavours of Linux (Level 3)
Troubleshooting networking issues in Linux environment
Strong understanding and hands on of Cluster Services in Redhat / SUSE and SGeLX
Actively participate in Disaster Recovery planning and conducting DR tests
Responsible for Standard Operating procedures issuance to incident management team
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Linux Vulnerability assessment and Mitigation
Intermediate knowledge on shell script for automating the routine tasks
Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX

Job Responsibility

Resolve customer’s issues via the telephone, email or remote sessions
Regular follow ups with customers with recommendations, updates, and action plans
Identify and escalate issues in a timely manner to vendor according to standard operating procedures
Collaborate with other OEMs in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the productivity measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Change Management/Implementation: Independently prepare, review, implement, rollback and test plans for change records
Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Inclusive work environment
Career growth opportunities.

Fulltime

Network Operations Support Engineer

BluBiz Solutions is currently seeking a talented and ambitious Network Operation...

Location

Australia , Melbourne

Salary:

Not provided

BluBiz Solutions

Expiration Date

Until further notice

Requirements

Strong operational support with some project experience
Strong experience with implementation and maintenance
Strong experience with installations and remote support
Troubleshooting and resolving complex technical issues to critical timeline
Strong experience with Routing and Switching
Meraki (preferred but not needed)
Layer 3 routing technologies including - Routing protocols, ACL's, NAT & PAT, Policy-based routing, Netflow, L3 QoS
Solid and demonstrable knowledge of networking & security fundamentals - OSI Model, common protocols and ports, Layer 1 technologies & hardware
Cisco capabilities are essential
Knowledge and experience with Microsoft Office software tools

Job Responsibility

Provide Networking support to clients including provisioning, monitoring, implementation, troubleshooting and support of Networking operations and related infrastructure
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
Take full ownership for managing the incident to resolution within the service level conditions
Provide telephone support to clients and update the relevant systems as per BluBiz procedures
Monitor daily network activities, event alerts, capacity and usage to ensure continued integrity and optimal network performance
Perform network configuration changes to meet customer requirements (Moves, Adds and Changes)
Work with Carriers and suppliers to pre-stage, test and implement network services for new sites
Must be flexible to provide support outside business hours as and when needed
Collect data from Network Monitoring Tool and prepare weekly, fortnightly and monthly reports to identify failures and short-comings and make recommendations for improvements
Ensure that managed infrastructure at client sites are installed, configured, tested and operational and that software is installed and configured according to client requirements

Fulltime

L3 Network Engineer

L3 Network Engineer role at Hewlett Packard Enterprise providing expert-level su...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Good understanding of the Networking (Routing and switching) across multivendor solutions
Industry Experience 5-8 years in managing the aspects of remote delivery in the professional services delivery
In-depth knowledge of Aruba Network switches, features, and functionalities
Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing and security
Hands-on experience with Aruba Central, Security Service Edge (SSE), and ClearPass
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of Vmware, computing and storage
Well recognized industry certification beneficial, ACMX, CCNP, Firewall preferred
Strong communication skills

Job Responsibility

Provide expert-level support for complex network issues
Collaborate with cross-functional teams to resolve problems promptly
Perform initial diagnosis and basic troubleshooting of port connectivity issues, link flaps, device status
Coordinate with vendors or OEM TAC for RMA or known issue identification
Support routine tasks such as patch management, backups, and firmware checks
Assist in maintaining physical network infrastructure
Stay updated on Aruba OS-CX CLI basics
Lead resolution activities with escalated customers
Help in root cause analysis of defects/issues and facilitate product release/roll-out
Work closely with development teams to identify and resolve problems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Inclusive work environment

Fulltime

Network Security Engineer L3

The Network Security Engineer L3 is an advanced engineering role, responsible fo...

Location

Czechia , Prague

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level Certification in any of the different Networking Technologies like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc
English: Fluent (Mandatory)
Dutch: Fluent (Mandatory)
Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Security technologies
Seasoned experience in relevant technology
Knowledge of technical documentation

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Senior IT Support Engineer

The Senior IT Support Engineer is the primary on-site IT contact for the US offi...

Location

United States , Suwanee, Georgia

Salary:

Not provided

Mujin

Expiration Date

Until further notice

Requirements

3+ years in IT support / IT operations with hands-on responsibility for end-user computing in a business environment (on-site + remote)
Experience providing L1–L3 support (or L2 with demonstrated L3 escalation capability), including triage, deep troubleshooting, and clear documentation of findings and next steps
Proficiency supporting and troubleshooting macOS and Windows endpoints (provisioning, patching, troubleshooting, and lifecycle support)
Working knowledge of Linux (Debian-based preferred) for basic workstation support and user assistance (e.g., troubleshooting, connectivity, packages, permissions)
Experience with MDM / endpoint management (e.g., SimpleMDM, Jamf, Intune) including device enrollment, compliance, software deployment, and policy enforcement
Experience with Microsoft 365 (basic administration): user management, groups, licensing, and troubleshooting common Office/Teams/Outlook issues
Familiarity with endpoint security tooling (EDR/AV, disk encryption, patch compliance) and following security policies/standards
Experience using a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice): prioritization, escalation notes, and meeting SLAs
Ability to create and maintain end-user documentation (how-to guides, onboarding checklists, runbooks, FAQs)
Comfortable handling sensitive/confidential information with discretion and strong judgment

Job Responsibility

Provide L1–L3 IT support for employees: triage requests, troubleshoot complex issues, communicate clearly, and drive tickets to resolution with strong follow-through
Act as the US escalation owner: handle high-impact incidents, coordinate with HQ/global teams, and ensure effective handoffs across time zones
Own day-to-day IT helpdesk operations for the US region: intake, prioritization, SLA adherence, ticket quality, and continuous improvement of workflows and templates
Manage the full employee lifecycle for IT: onboarding, transfers, offboarding, including device provisioning, account setup, access changes, and recovery of assets
Administer identity and access management (IAM) tasks (account provisioning, group/role management, access reviews as assigned), following global standards and approval processes
Provision, manage, and troubleshoot endpoints and mobile devices (Windows/macOS/Linux/IOS as applicable), including imaging, patching, encryption, EDR, VPN, certificates, and secure configuration baselines
Administer and maintain endpoint cloud services and collaboration/SaaS tooling within scope (e.g., MDM, endpoint compliance, device inventory, software deployment), escalating platform-level changes to HQ when required
Partner with the US infrastructure engineer and HQ IT teams to support local office IT infrastructure (network connectivity, printers, conferencing, meeting rooms, ISP coordination) and execute approved changes
Lead incident and escalation management for the US site: initial containment, user communications, coordination of technical resources, post-incident documentation, and follow-up actions
Perform problem management: identify recurring issues, conduct root cause analysis, implement permanent fixes, and reduce ticket volume through automation and standardization

Fulltime

Select Country

Security Remote Technical Support Engineer (L3)

NTT DATA

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Security Remote Technical Support Engineer (L3)

Technical Support Engineer 3

Technical Support Engineer 2

Technical Support Engineer 2

L3 Linux Engineer SME

Network Operations Support Engineer

L3 Network Engineer

Network Security Engineer L3

Senior IT Support Engineer

Our AI answers in your language

Security Remote Technical Support Engineer (L3)

NTT DATA

Location:India , Bangalore

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Security Remote Technical Support Engineer (L3)

Technical Support Engineer 3

Technical Support Engineer 2

Technical Support Engineer 2

L3 Linux Engineer SME

Network Operations Support Engineer

L3 Network Engineer

Network Security Engineer L3

Senior IT Support Engineer

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
May 17, 2026