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This is a new, bootstrap team focused on applying strong Site Reliability Engineering discipline to environments where uptime, safety, recoverability, and security are non-negotiable. The team replaces bespoke, one off infrastructure with standardized infrastructure-as-code building blocks that compound reliability and operational leverage as OpenAI scales. We are looking for a Security Reliability Engineering Lead to design, build, and operate reliable, secure, and scalable infrastructure that underpins identity, access, endpoint, and shared platform services across the company. In this role, you will own infrastructure and identity systems end to end, from foundational design and provisioning through policy enforcement, upgrades, recovery, and day two operations. You will establish durable, production grade platforms that remove operational friction, enforce security by default, and enable teams to move faster with confidence. This role is well suited for a senior engineer who thrives in ambiguity, enjoys owning complex systems end to end, and raises the reliability and security bar by replacing fragile implementations with standardized, repeatable infrastructure.
Job Responsibility:
Set direction and establish strong foundations
Define and evolve infrastructure patterns for on prem and hybrid environments, including self hosted platforms, vendor supported systems, and lab environments
Establish standardized, production grade deployment and operational models that replace bespoke implementations
Partner with IT, Security, Identity, and Network teams to ensure infrastructure meets reliability, security, and access requirements by design
Design and mature the production architecture for IAM adjacent platforms such as Microsoft Entra using SRE principles
Establish common management rules and shared resources within Azure subscriptions to ensure consistent, policy aligned operations
Build, operate, and scale reliably
Own the full lifecycle of infrastructure systems, including deployment, upgrades, patching, recovery, and ongoing operations
Operate and harden shared infrastructure provisioned through Infra Terraform, ensuring repeatability, auditability, and safe change management
Design and implement infrastructure as code and configuration management to support shared services, identity adjacent systems, and endpoint platforms using tools like Chef, Ansible and Terraform
Build and operate monitoring, alerting, and incident response mechanisms to meet high availability and recoverability targets
Lead incident response and postmortems across infrastructure, identity adjacent platforms, and fleet systems, driving durable fixes and shared learning
Build and operate containerized and platform services, including Kubernetes and Docker-based workloads, using DevOps practices that emphasize reliability, repeatability, and safe change management
Use Git-based workflows as the source of truth for infrastructure and policy changes, enabling review, auditability, and safe, reversible automation
Automate for leverage and safety
Identify high leverage automation opportunities that eliminate manual toil and reduce operational risk across infrastructure and access related systems
Implement guardrails, safety mechanisms, and progressive rollout patterns for infrastructure and policy enforcement changes
Ensure automation is safe, observable, and resilient under failure conditions, particularly for shared services and high blast radius systems
Partner and lead through influence
Work closely with Security, Identity, Network, Client Platform, and Platform Engineering teams to operate secure, policy enforced infrastructure
Support execution and enforcement of access management policies and privileged access mechanisms owned by partner teams, with a focus on reliability and operability
Coach and elevate engineers and partner teams through design reviews, incidents, and operational improvements
Drive reliability improvements across teams, even without direct authority
Requirements:
10 or more years of experience operating and architecting mission critical infrastructure in high reliability environments
Have led the design and maturation of complex on prem, hybrid, or cloud integrated systems, setting durable architectural patterns used by multiple teams
Apply Site Reliability Engineering principles at scale, using observability, automation, and incident learnings to materially reduce risk and operational toil
Operate comfortably in ambiguity, making sound architectural decisions under pressure while staying close to technical detail
Influence cross functional partners across security, identity, network, and platform teams to land reliability improvements without direct authority
Nice to have:
Experience operating infrastructure for R&D or specialized labs, manufacturing, or other safety critical environments where uptime and recoverability are essential
Hands on experience with fleet, endpoint, or virtual desktop platforms such as FleetDM, Chef, or Azure Virtual Desktop
Experience partnering closely with identity or security engineering teams on hardened, policy enforced infrastructure at scale
What we offer:
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided