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Security Operations Officer

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Allied Universal®

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Location:
United States , Houston

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

26.78 USD / Hour
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Job Responsibility:

  • Answer, evaluate, and prioritize incoming telephone and radio calls
  • Communicate effectively with on-site security personnel to properly resolve incidents
  • Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
  • Monitor fire/life/safety alarms to determine the necessary level of response
  • Escalate and coordinate incidents to the site supervisor
  • Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
  • Become proficient with several computer applications to properly log data, verify access, create customer profiles, and issue badges
  • Become conversant with emergency procedures and evacuation procedures for data center
  • Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management
  • Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for data center
  • Ensure all components of the Security Operations Center surveillance equipment are operating according to expected standards and protocols
  • Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc.

Requirements:

  • High School diploma or equivalent or minimum of five (5) years of work experience
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Must possess, or be able to obtain, Cardiopulmonary Resuscitation (CPR) certification within 60 days of assignment (training is provided on-site)
  • Post hire, must complete required monthly training and successfully pass the new hire training program
  • No prior work history required
  • Possess aptitude to learn and the willingness to progress
  • Proficient in computers and productivity software
  • Ability to monitor surveillance and alarm response
  • Excellent oral and written interpersonal communication skills
  • customer-service oriented
  • Capacity to multi-task, to work under pressure, and to think through a problem before making a decision
  • 1+ YR Armed Security/Law Enforcement/Military Experience
  • 21+ Years of Age

Nice to have:

  • Customer service experience
  • Prior dispatch or protective service experience
What we offer:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Seven holidays annually paid at time and a half, if worked
  • 40 hours of vacation after one year of employment at eligible work assignments

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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