Security Operations Officer Job at Allied Universal® (Houston)

Job Responsibility

Answer, evaluate, and prioritize incoming telephone and radio calls
Communicate effectively with on-site security personnel to properly resolve incidents
Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
Monitor fire/life/safety alarms to determine the necessary level of response
Escalate and coordinate incidents to the site supervisor
Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
Become proficient with several computer applications to properly log data, verify access, create customer profiles, and issue badges
Become conversant with emergency procedures and evacuation procedures for data center
Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management
Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for data center
Ensure all components of the Security Operations Center surveillance equipment are operating according to expected standards and protocols
Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc.

High School diploma or equivalent or minimum of five (5) years of work experience
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Must possess, or be able to obtain, Cardiopulmonary Resuscitation (CPR) certification within 60 days of assignment (training is provided on-site)
Post hire, must complete required monthly training and successfully pass the new hire training program
No prior work history required
Possess aptitude to learn and the willingness to progress
Proficient in computers and productivity software
Ability to monitor surveillance and alarm response
Excellent oral and written interpersonal communication skills
customer-service oriented
Capacity to multi-task, to work under pressure, and to think through a problem before making a decision
1+ YR Armed Security/Law Enforcement/Military Experience
21+ Years of Age