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The Security Operations Manager (SOM) will work closely with the Client to ensure that the RBO is a safe and secure venue for staff and visitors alike. The SOM is responsible for managing the security team from an operational perspective, ensuring a high level of service delivery and contractual compliance. You will work an average of 50 hours onsite Monday to Friday from 08:00 - 18:00. Weekends may be required depending on local activity.
Job Responsibility:
Coordinate and manage the staffing of the security team ensuring that all staff are thoroughly trained, briefed, inducted and capable of delivering an excellent security service accompanied with strong customer service
Build a strong team culture across the security team ensuring they act as one in delivering the security service at the RBO
Ensure weekly reports are delivered promptly and presented well
Coordinate routine checks on licensing, uniform, and site emergency procedure knowledge
To ensure Incident Reports are completed to a good standard and circulated promptly following any notable incidents that occur on site
Assist the client in planning security for events, meeting external stakeholders, liaising with internal teams and attendance on the night if required (VIP/Royal visits)
To report/ensure reports are made in relation to any damage or faults to engineering equipment and or building fabric
Effectively manage scheduling & planning to ensure full compliance with the manning schedule for the RBO
Have an awareness of HR procedures and be responsible for driving and maintaining discipline on site, escalating any issues to the client
Requirements:
Excellent communication skills and a strong customer focus
A valid SIA Front-Line License
A valid SIA CCTV License
Previous Security Management experience
Confidence and ability to establish and maintain good and effective working relationships at all levels
Ability to work to deadlines, multitasking and working under pressure
Excellent IT Skills including Microsoft Software Packages (e.g. Excel)