Security Operations Manager Job at Allied Universal® (Independence)

Job Description

Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Job Responsibility

Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines
Also regularly evaluates low-performing employees for replacement, upgrade or transfer
Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements
Maintains and publishes weekly Open Post List and actively manages job openings within division/branch
Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times
Ensures schedules are properly maintained in WinTeam and are updated regularly
Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing
Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed
Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts)
Runs bi-weekly payroll according to company procedures
Ensures records are properly maintained and updated to reduce payroll errors
Resolves payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company
Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
Processes requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay
Acts as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters
Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner
Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
Initiates termination procedures as needed for voluntary and involuntary separations
Executes termination meetings as necessary and complete all follow up documentation according to company standards
Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed
Reviews “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond 3 weeks
Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution
Ensures all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training
May utilize field training staff to assist in executing post-specific training
Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met
Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues
Performs additional projects or tasks as may be directed by managers

Requirements

Minimum high school diploma or equivalent
Minimum three (3) – five (5) years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization
Must be able to secure a valid Guard License if required by the state in which you are applying
As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test
May require a current state driver’s license and have the ability to safely operate a vehicle
may be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such
Ability to write effective and concise reports and document investigations and counseling sessions
Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards
Demonstrated working knowledge of personal computers and Microsoft Office software mandatory
Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop
Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents and clients in a courteous and professional manner, while functioning as a team player
Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner in all situations
Professional, articulate and able to use good independent judgment and discretion
Outstanding verbal and written communication skills required
Must be able to read, write and speak English in a clear, concise manner

Nice to have

Prior security industry and/or military experience
College degree or coursework
Prior experience in the security industry, law enforcement, military and/or customer service
Experience in scheduling, operations and/or employee management in a service-related industry

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

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Security Operations Manager

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