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Allied Universal® Logo Allied Universal® · -

Security Operations Manager

United States, Augusta 45205.00 USD / Year · Job Posted January 04, 2026
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Job Description

Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Job Responsibility

  • Interviews and hires qualified applicants to fill open post positions
  • Makes initial/conditional job offers and job transfers using company forms and procedures
  • Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times
  • Ensures all positions are staffed according to contract requirements and effectively manages branch overtime
  • Receives weekly time-sheets and updates Winteam schedules as necessary
  • Runs bi-weekly payroll according to company procedures
  • Follows all company policies regarding timekeeping procedures
  • Processes requests for final paychecks, anniversary bonuses and other pay related issues
  • Conducts disciplinary and counseling sessions with Security Professionals as needed
  • Initiates termination procedures as needed for voluntary and involuntary separations
  • Maintains regular proactive contact with Security Professionals
  • Maintains high employee morale and low employee turnover
  • Ensures a smooth running operation by enforcing post specific policies and procedures
  • Maintains a well-organized, clean and effective working area
  • Prepares and runs all required reports as directed by managers
  • Performs additional projects or tasks as may be directed by managers

Requirements

  • Minimum high school diploma or equivalent
  • Minimum three (3) – five (5) years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization
  • Must be able to secure a valid Guard License if required by the state in which you are applying
  • As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test
  • May require a current state driver’s license and have the ability to safely operate a vehicle
  • Ability to write effective and concise reports and document investigations and counseling sessions
  • Demonstrated working knowledge of personal computers and Microsoft Office software mandatory
  • Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop
  • Demonstrated ability to be very customer service oriented
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Professional, articulate and able to use good independent judgment and discretion
  • Outstanding verbal and written communication skills required
  • Must be able to read, write and speak English in a clear, concise manner

Nice to have

  • Prior security industry and/or military experience
  • College degree or coursework
  • Prior experience in the security industry, law enforcement, military and/or customer service
  • Experience in scheduling, operations and/or employee management in a service-related industry

What we offer

  • Medical/Dental/Vision coverage
  • Free employee life insurance
  • Paid employee training and development
  • 401K
  • Employee assistance programs
  • Paid holidays and flexible PTO (Paid Time Off)
  • Great company culture and work/life balance
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401 (k) or Supplemental Income Plan
  • Eight paid holidays annually, five sick days, and four personal day
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs
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