Security Operations Field Supervisor Job at Allied Universal® (Lawrence Township)

Security Operations Field Supervisor

The Field Supervisor supports operations for remotely managed accounts by perfor...

Location

United States , Union City

Salary:

20.28 - 22.28 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid Driver's License with at least one year of driving experience and: No major violations within last 36 months
No more than one at-fault accident in last 24 months
No more than one minor moving violation in last 24 months
No combination of one at-fault accident and one minor moving violation in last 24 months
Minimum of three (3) years of professional protective service (e.g., security) experience
Ability to write effective and concise reports in legible handwriting
Able to use good independent judgment and discretion
Outstanding oral and written communication skills

Job Responsibility

Visit assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained
post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Conduct on-the-job training, in coordination with site supervision, of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Respond to call-offs that occur during their shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site
Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate Human Resources Director
may also be responsible for writing a report of the situation or assisting with an investigation, as directed
May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director
Field Supervisor may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Branch/Corporate Human Resources management
Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office
Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k) plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Security Operations Field Supervisor

Allied Universal is currently hiring a Field Supervisor (FS) to support operatio...

Location

United States , Dover

Salary:

20.66 - 22.66 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent required
Minimum three (3) – five (5) years of professional-level experience required and prior experience in the security industry
Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Ability to write effective and concise reports in neat, legible handwriting is required
Professional, articulate and able to use good independent judgment and discretion
Outstanding verbal and written communication skills required
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

Job Responsibility

Perform day / night site visits to inspect & supervise SPs in field
Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.
Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained
Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Respond to call-offs that occur during the FS’s shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site
Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Corporate HR Director
May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Security Operations Field Supervisor

Allied Universal is currently hiring a Field Supervisor (FS) to support operatio...

Location

United States , Dover

Salary:

20.66 - 22.66 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent required
Minimum three (3) – five (5) years of professional-level experience required and prior experience in the security industry
must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
This position requires excellent attendance and punctuality
Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Ability to write effective and concise reports in neat, legible handwriting is required
Professional, articulate and able to use good independent judgment and discretion
Outstanding verbal and written communication skills required

Job Responsibility

Perform day / night site visits to inspect & supervise SPs in field
Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times
Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained
Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Respond to call-offs that occur during the FS’s shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site
Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Corporate HR Director
May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director
Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Security Field Supervisor - Medical Office

Allied Universal is currently hiring a Field Supervisor (FS) to support operatio...

Location

United States , New York

Salary:

20.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent required
Minimum three (3) – five (5) years of professional-level experience required and prior experience in the security industry
Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
This position requires excellent attendance and punctuality
Ability to write effective and concise reports in neat, legible handwriting is required
Professional, articulate and able to use good independent judgment and discretion
Outstanding verbal and written communication skills required
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Job Responsibility

Perform day / night site visits to inspect & supervise SPs in field
Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
Responsible for visiting assigned post locations on a regular basis to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image and quality standards are being maintained
Responsible for conducting on-the-job training of new employees assigned to post
Respond to call-offs that occur during the FS’s shift
Identify any personnel problems occurring at posts
May be responsible for administering counseling or disciplinary actions
Distribute information to posts as directed by Branch or Corporate office
Respond to client or site emergencies as they arise

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Global Security Operations Center Supervisor

Allied Universal®, North America's leading security and facility services compan...

Location

United States , Southlake

Salary:

26.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
At least four years of experience in security
Ability to meet licensing requirements subject to state and/or local laws and regulations
Excellent instructional, customer service, written and verbal communication skills
Experience in conducting research/analysis
Ability to multitask in a fast paced, at times stressed work environment
Comfortable with high-tech work environment and constant learning of new tools and innovations
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Good working knowledge of Microsoft Office suite and Windows OS
Self-motivated, curious, and knowledgeable pertaining to news and current events

Job Responsibility

Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
Drafts and sends emergency mass notifications and other crisis communications
Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
Assisting the Client's security personnel with the development and/or revision of security operation center processes, protocols, and systems
Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
Provides back-up, support, and on-call function as-needed
Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)

Fulltime

Global Security Operations Center Supervisor

Location

United States , San Francisco

Salary:

45.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of two (2) years of supervisory/management experience
Minimum of one (1) year of working in a Security Operations Center or closely related operation
Work history to include each the following: Ability to prioritize workload based on urgency
able to delegate tasks and communicate to a range of audiences
Demonstrated analytic and critical thinking skills
Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
Demonstration of strong computer skills
Excellent oral and written communication skills
Excellent analytical and problem-solving skills

Job Responsibility

Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
Provides feedback to both client and contract security management to mitigate failures and improve performance
Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
Competitive Pay, Weekly and Daily Pay, Growth Opportunities

Fulltime

New

Global Security Operations Center (GSOC) Supervisor

Allied Universal® is hiring a Global Security Operations Center (GSOC) Superviso...

Location

United States , New York

Salary:

32.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of two (2) years of supervisory/management experience
Minimum of one (1) year of working in a Security Operations Center or closely related operation
Ability to prioritize workload based on urgency
able to delegate tasks and communicate to a range of audiences
Demonstrated analytic and critical thinking skills
Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
Demonstration of strong computer skills
Excellent oral and written communication skills
Excellent analytical and problem-solving skills

Job Responsibility

Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
Provides feedback to both client and contract security management to mitigate failures and improve performance
Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

New

Global Security Operations Center Manager

Allied Universal® is hiring a Global Security Operations Center Manager. The Glo...

Location

United States , Cambridge

Salary:

84000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization
able to communicate clear and concisely when providing oral directives as well as written logs and reports
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology

Job Responsibility

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts
professional development, implement positive as well as disciplinary action as appropriate
develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

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