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The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a secure cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. As Microsoft continues to evolve its secure infrastructure and elevate customer trust, the Secure Production Access (SPA) team is seeking a Security Operations Engineer II – Program Operations to join our Secure Device Operations team. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Job Responsibility:
Define, communicate and measure key success metrics to monitor program health
Create high quality, customer-facing documentation for onboarding, program processes, and self-help solutions
Track supplier performance against program success metrics, and address any gaps in service
Foster an environment of learning to develop product and service experts within the team
Implement telemetry and reporting pipelines across the program ecosystem to monitor program health, measure success, and inform roadmap planning
Effectively communicate status to key stakeholders, and make data-driven decisions
Manage invoicing, receipt and cost oversite for the secure device program
Generate demand a cost forecasts across multiple organizations across Microsoft, partnering closely with Finance Managers, hardware suppliers, and Business Managers
Manage procurement, distribution, and logistics for our global supply chain
Partner with Hardware OEMs to ensure device availability inventory health
Actively monitor and address supply chain risks globally
Monitor customer feedback mechanisms and implement continuous improvement efforts to quickly address customer pain points
Oversee a team of contractor program managers to provide front-line customer service
Requirements:
Bachelor's Degree in Business, Operations, Supply Chain, Logistics, Computer Science, or related field AND 2+ years’ experience in program management, security operations, supply chain OR equivalent experience
2+ years’ experience in operations, support or program management
2+ years’ experience in supply chain or logistics management
2+ years’ experience in overseeing large budgets, invoicing, and cost management
1+ years’ experience in vendor management
1+ years’ experience in data management and analytics (PowerBI, SQL, Kusto)
Prior experience leading or contributing to a large-scale, enterprise-wide product or service
Nice to have:
2+ years’ experience in hardware logistics
2+ years’ experience in import/export compliance
2+ years’ experience in customer experience
Proven track record of customer obsession, cross-functional collaboration, and strong communication