Security Operations Engineer II

The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world. The Identity & Access Management (IAM) Protect team within the CISO organization is seeking a motivated Security Operations Engineer to join our Identity Operations team. This role is focused on driving operational excellence across Microsoft Identity services, providing DRI and on-call support for production systems, and building automation to reduce undifferentiated operational work and improve reliability. The engineer will emphasize first-contact resolution, shift-left practices, and deep root-cause analysis to minimize customer disruption, while channeling operational insights and customer feedback back into IAM service teams to continuously improve reliability and experience. The ideal candidate brings foundational identity knowledge, strong analytical skills, and a passion for growing into an Identity engineering role, with an interest in leveraging AI-assisted insights to advance operational maturity over time.