Security Operations Coordinator Job at Arsenalia (Venezia)

Job Responsibility

Support Security Operations team in daily operational activities (monitoring, alert handling, incident management, recurring security tasks), acting as a key operational reference for the team
Support delivery coordination activities alongside the Cybersecurity Operations Manager, contributing to planning and tracking of ongoing tasks and priorities
Support incident handling during high-severity events, helping prioritize actions and coordinate response efforts
Support and guide team members in daily activities, sharing knowledge and ensuring high-quality work
Manage client interactions: progress updates, escalation handling, and alignment on priorities and expectations
Contribute to defining and improving operational procedures (playbooks, runbooks, best practices)
Ensure operational continuity, service quality, and reliability
Remain actively involved in operational security activities, maintaining a hands-on approach across monitoring, incident handling, and analysis
Act as a technical point of reference for clients on operational topics, providing updates and supporting escalations when needed

3–5 years of experience in Security Operations / SOC environments, with initial exposure to team support or activity coordination
A broad, cross-domain understanding of cybersecurity (security operations, incident management, identity, endpoint/network security, vulnerability management)
Solid system administration background (Windows/Linux, Active Directory, networking, cloud environments)
Ability to combine hands-on technical work with day-to-day organizational support in a fast-paced environment
Strong collaboration and interpersonal skills, with the ability to support and enable team members in their daily activities
Excellent communication and client-facing skills, especially when dealing with operational topics or high-pressure situations
Structured and reliable approach to work, with attention to SLAs and service quality

Experience in SOC / MDR or managed security services environments
Familiarity with SIEM/SOAR/EDR platforms (e.g., Microsoft Sentinel, SentinelOne, Defender)
Knowledge of frameworks and standards (ISO 27001, NIS2, NIST)
Security certifications (e.g., Security+, Blue Team, vendor-specific)
Previous experience in client-facing roles or project coordination